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Slow download speed CM500
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2017-06-23
04:22 PM
2017-06-23
04:22 PM
Slow download speed CM500
I upgraded to Cox 300mb ultimate internet. I purchased a CM500 modem and had them activate on my account. I am getting slower speeds than I think I should. I'm only seeing 200mb download at best and sometimes below 100. I called Cox to ask about updating my firmware and they said they cannot do it....and that the problem is packet loss in my modem. How can I fix this?
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2017-06-27
02:35 PM
2017-06-27
02:35 PM
Re: Slow download speed CM500
Hello Ctmaz
I would check with the ISP if they need more that 16x4 channels in order for the modem to get that speed.
DarrenM
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