Aircard 785S Battery wont charge and no wireless while battery in device

[Goin_Camping]

Aircard 785S Battery wont charge and when plugged into power wireless wont work.

Telstra have said that this is a common issue and the bettery needs to be replaced but all they can do is give you the number for Netgear Support, good luck getting through if you work for a living!

Oh and trying to use the Netgear Support website just tells you to call support!

If anyone needs me I'll be slowly banging my head on my desk while on hold...

[deniseee]

I had the same problem but have figured it out. The battery does not charge when it gets too hot. It must cool down first. What I do is wrap it in a paper towel and put it in the freezer for 2-3 minutes and it immediately starts charging again. I suppose that a cooling mat would work as well, but this has worked for me over 10 times so I assume the problem is the battery overheating.