LB1120 Bridge Mode - No Connectivity

[bseright]

Thanks for everybody's responses. I ended up biting the bullet and purchased a Cradlepoint ARC CBA850 - should arrive tomorrow. It's a bit overkill for our use but I couldn't find an alternative and I couldn't wait any longer on Netgear.

[pwherman73]

Below is a snapshot from the logs proving that in bridge mode we don't get the subnet on the dhcp request and a hint on how to adjust for it on the router side (update dhcpd.conf with a subnet for that network adapter). What we really need is Netgear to provide a firmware update that fixes the problem and make sure the dhcp response includes a subnet.

Dec 31 19:01:25 lakehousekok dhcpd: WARNING: Host declarations are global. They are not limited to the scope you declared
Dec 31 19:01:25 lakehousekok dhcpd:
Dec 31 19:01:25 lakehousekok dhcpd: No subnet declaration for eth0 (10.130.xx.214).
Dec 31 19:01:25 lakehousekok dhcpd: ** Ignoring requests on eth0. If this is not what
Dec 31 19:01:25 lakehousekok dhcpd: you want, please write a subnet declaration
Dec 31 19:01:25 lakehousekok dhcpd: in your dhcpd.conf file for the network segment
Dec 31 19:01:25 lakehousekok dhcpd: to which interface eth0 is attached. **

[pwherman73]

I've opened a case with Netgear on this. I'll keep y'all up to date.

[vronp]

Thanks for posting this very useful information.

I got a chuckle reading your post as my SSID is "lakehouse" on the wap I was using for this project.

[vronp]

I opened a case yesterday, two cases actually.  I had a terrible first attempt and complained to Netgear.  I was promised that the second case would be escalated to an engineer.

During the first case, the rep denied there was any problem at all and refused to even look at this thread.  When she asked me to do MAC address cloning I knew it was time to pull the rip cord.

I will be on them like white on rice today.....

[Rudedog614]

pwherman73,

Thanks for the details. Where do those log entries come from and how can I get to them?

vronp and others,

If you think it will help to get more attention from NETGEAR, my existing case on this issue is # 28692510. The latest update I received this morning after continued pushing was:

"We apologize for the inconvenience. However, we do not have an ETA yet on when will the firmware be available. Once available, it will be posted on the support site. I suggest that you check the site from time to time."

If I don't find that the USG firmware update mentioned by fishforfun works for me, I am going to return my LB2120 to Amazon while I still can. I will monitor the firmware releases and this forum to see if NETGEAR fixes the issue and then I may buy more of these.

bseright, I looked at the Cradlepoint CBA850 series, and the one that includes an LTE Modem is a bit too pricey ($679 at Amazon http://a.co/5J2yOkq) for me. Since of course my time is free and the dozens of hours wrestling with this don't count. 😉

Thanks everyone!

[vronp]

Here's a workaround I was able to do on a cheap Netgear router.  This will likely work for everyone.

I setup the WAN port IP assignment to be DHCP.  I then wrote down the IP information provided by the LB1120.

I think went back and change the WAN IP assignment to static.  I filled in the IP information I recorded and fixed the netmask to be 255.255.255.0

This band-aid "fixes" the issue.

Now, here is the $64,000 question.....  Is my IP number going to change?  I assume yes, and if so, how often?  Anybody know?

Oh, also, my ticket number on this case is 28741111 in case anybody gets someone good at Netgear support.

I'm probably moving on to a pepwave device but I'll stay involved here.....

[pwherman73]

@vronp - LOL - I'm guessing your lakehouse only has  horrible DSL or no internet service at all... Hence we need to deal with these things...

[vronp]

No DSL and no clear path to a satellite !!!

[pwherman73]

@Rudedog614 - I'm on an ubiquiti edgerouter (USG will be the same), ssh onto the router and look in /var/log/messages, directly after a restart or if you bring that interface down and back up again... 

dhcpd.conf is in /etc/dhcp3

[vronp]

Hey Folks,

Good news.  See below...  I have already returned my LB1120 to Amazon and purchased a Pepwave mini BR1.  I hope this will help you.  I'm going to ask (again) that Netgear post here but if you have not yet opened a ticket, I recommend you do so.  You can reference my ticket number from an earlier post.  Also, anybody that posted a ticket number in this thread....I will put that number in my ticket as well.

Good luck.  -  Dave

Hello, David, 

Our engineers have a potential fix for this. Can you get your IMEI number including the serial number and we will see if we can get beta firmware with fix pushed to you. 

It was a pleasure assisting you. Thank you for choosing NETGEAR. Have a great day! 


Regards, 

Bernard 
Expert ID: 8333 
NETGEAR L2 Support Expert

[pwherman73]

I've provided my IMEI to L2 support for them to update my firmware. I'll keep this tread updated... Fingers crossed 

[JamesBellJr]

Did you get any firmware update yet?  I'm encounting the same thing and I'm hoping they come up with a resolution quickly. 

[pwherman73]

Have not heard back - I'll follow up on the case with them...

[GaryEinstein]

We are having the same symptom with Sonicwall. incorrect mask. We have a Simplifi device coming in to test as an alternate. This is a major bug and needs attention.

[vronp]

If this isn't a fix involving a single line of code then I don't know what is.....

[jiminnc67]

I have the same issue with bridge not working. I also have half the speed than i do from my phone. Anyone else experience that? My phone get 55-60 DL and the LB1120 only gets 20-25. 

[OneWhoKnows]

Jim, that's actually to be expected. The modem is Cat 4 which doesn't support carrier aggregation. Your phone most likely does.

[xnolightx]

I submitted a case a little over a month back with no resolution. They explained to me that my Airport Extreme was to blame, even though I had been using the same router in bridge mode on a different provider. My case # was #28631930.

[Retired_Member]

I also opened a ticket this morning for the same issue.

Text Sent:

"I have a LinkSys E2000 V 1.0.06 that has been factory reset along with a LB2120 (which was factory reset) and then changed to Bridge Mode. Connecting the LB2120 to the WAN port of the E2000 will not allow an internet connection to those connected to the router."

[jiminnc67]

has anyone hit their data limit and been throttled back?

[vronp]

My suggestion would be to contact Netgear and give them some of the other case numbers that have been posted here.  At least one of them involves the testing of some new firmware.

[vronp]

With which provider?  T-Mobile?

[jiminnc67]

ATT

[pwherman73]

Support team replied back - they are waiting for the engineers to get back to them... Waiting...