M6 Pro (MR6500) Offload Losing Internet

[mactrick]

I have a Nighthawk M6 Pro that is set up to offload internet to a Starlink router with AT&T data plan for standby. I’ve tried both WiFi and Ethernet offloading to Starlink, but in both scenarios the Internet becomes unavailable after 30 to 45 minutes.

Internet connectivity is restored if I restart the Nighthawk M6 Pro. Any tips or configurations that would improve the stability of the Internet connection with Starlink?

[JohnPeng · Accepted solution]

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@mactrick wrote:

Hello @JohnPeng,

Any update on this issue?

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Could you please try with the latest AT&T release that went public recently? Please let me know if you still see the offloading data link failure.

I saw the issue couldn't be reproduced in our internal testing using the latest release.

Thanks

[JohnPeng]

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@mactrick wrote:
I have a Nighthawk M6 Pro that is set up to offload internet to a Starlink router with AT&T data plan for standby. I’ve tried both WiFi and Ethernet offloading to Starlink, but in both scenarios the Internet becomes unavailable after 30 to 45 minutes.

Internet connectivity is restored if I restart the Nighthawk M6 Pro. Any tips or configurations that would improve the stability of the Internet connection with Starlink?

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I think you should have a Starlink ethernet adaptor in order to offload using Ethernet port.

Could you please run a continuous PING when the device offloaded to WiFi or Ethernet and check whether this will improve the stability of the data connection? 

Thanks 

[mactrick]

Thanks for the reply. I did get the Starlink Ethernet adapter, and tried both WiFi and Ethernet offloading. I’ll try running a continuous ping, as you suggested and post back. 

[mactrick]

Thank you for your help @JohnPeng 

UPDATE --

Results using WiFi Offloading and running continuous ping:

• Successful ping with intermittent timeout (Average 7 successful to 1 timeout) for about 40 minutes, then it became unstable --

64 bytes from 142.250.72.174: icmp_seq=1191 ttl=57 time=290.404 ms

Request timeout for icmp_seq 1192

Request timeout for icmp_seq 1193

Request timeout for icmp_seq 1194

Request timeout for icmp_seq 1195

Request timeout for icmp_seq 1196

Request timeout for icmp_seq 1197

Request timeout for icmp_seq 1198

Request timeout for icmp_seq 1199

Request timeout for icmp_seq 1200

Request timeout for icmp_seq 1201

Request timeout for icmp_seq 1202

Request timeout for icmp_seq 1203

Request timeout for icmp_seq 1204

Request timeout for icmp_seq 1205

Request timeout for icmp_seq 1206

Request timeout for icmp_seq 1207

64 bytes from 142.250.72.174: icmp_seq=1208 ttl=57 time=63.441 ms

Request timeout for icmp_seq 1209

64 bytes from 142.250.72.174: icmp_seq=1210 ttl=57 time=49.543 ms

64 bytes from 142.250.72.174: icmp_seq=1211 ttl=57 time=117.613 ms

Request timeout for icmp_seq 1212

64 bytes from 142.250.72.174: icmp_seq=1213 ttl=57 time=111.014 ms

64 bytes from 142.250.72.174: icmp_seq=1214 ttl=57 time=169.441 ms

64 bytes from 142.250.72.174: icmp_seq=1215 ttl=57 time=190.976 ms

Request timeout for icmp_seq 1216

Request timeout for icmp_seq 1217

This continued for a few minutes, and finally:

ping: sendto: No route to host

[JohnPeng]

Thanks for the quick update. I will check with the team what will be the next steps to debug the issue. 

Just want double check, you wouldn't see the issue when you connected the WiFi devices directly to Starlink WiFi router.

Thanks

[mactrick]

Correct. I do not lose Internet connectivity when connecting to Starlink WiFi Router.

[JohnPeng]

Seems we can reproduce the issue internally with WiFi and ethernet offloading. The data connection got lost after about an hour. A ticket has been created to have the issue addressed asap,

Thanks

[mactrick]

Thank you! Will you update this thread if a resolution is found?

[JohnPeng]

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@mactrick wrote:

Thank you! Will you update this thread if a resolution is found?

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Yes. I will provide the update when the fix is released.

Thanks

[mactrick]

Hello @JohnPeng,

Any update on this issue?

[JohnPeng · Accepted solution]

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@mactrick wrote:

Hello @JohnPeng,

Any update on this issue?

---

Could you please try with the latest AT&T release that went public recently? Please let me know if you still see the offloading data link failure.

I saw the issue couldn't be reproduced in our internal testing using the latest release.

Thanks

[mactrick]

Will do. Thanks for the update. 

[mactrick]

Hi @JohnPeng,

I've been testing the latest firmware update (NTGX65_10.04.22.00) and have not experienced loss of Internet when offloading. I've tested both WiFi and Ethernet Offloading and the problem seems to be resolved. 🤞

Thanks!

[JohnPeng]

Thanks for the quick update and the confirmation. Your report really helped to have the issue resolved. Really appreciated for feedback.

Let me know if you have any other issues. (Hope not :-)).