Mr1100 mobile broadband disconnected

[Webbwulf]

My mr1100 using simnetwireless says mobile broadband disconnected. Apparently netgear and tmobile are working on a fix and anyone confirm this? Any fixes that I'm unaware of would help. I'm in a rural area and this is my only way of connect besides sprint phone and connections are slow and not consistent any reply would be appreciated.

[JohnPeng · Accepted solution]

As we found out that if you are using a data plan for tablet from T-Mobile, the SIM would not work any more with M1. You need to ask T-Mobile to change your plan for Mobile Hotspot for your SIM to work again on M1.

Thanks

[Blanca_O]

Hi @Webbwulf

Kindly try the following APN settings if this works for you: 

APN Name : Fix

APN : b2b.static 

PDP and PDP Roaming : IPv4

@melwiththecell shared this information and this resolved the issue: 

https://community.netgear.com/t5/Mobile-Routers-Hotspots-Modems/broadband-disconnected/m-p/1866222#M...

Regards,
Blanca
Community Team

[Blanca_O]

Hi Webbwulf,

We’d greatly appreciate hearing your feedback letting us know if you need further assistance.

Regards,
Blanca
Community Team

[mikedr]

I just tried that with one of my M1's and it did not work.  It just said connected on status then disconnected.  I have 2 of these devices and 2 lines that i am paying for and they are currently useless.  Also i was not able to downgrade bios, so both are now upgraded to the latest version.

[JohnPeng]

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@mikedr wrote:

I just tried that with one of my M1's and it did not work.  It just said connected on status then disconnected.  I have 2 of these devices and 2 lines that i am paying for and they are currently useless.  Also i was not able to downgrade bios, so both are now upgraded to the latest version.

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Sorry for the inconvenience. Could you please provide the following information? 

SKU name: Is it MR1100-100NAS

Where did you buy it?

Which carreir you are using? T-Mobile or AT&T

Did you get the SIM card from carrier's retail store or wholesaler?

What is the FW version on your device now?

If possible, please provide the model.json log following the steps below.

Step 1: Open 192.168.1.1 on your browser.

Step 2: Input the account and password if necessary (admin/password)

Step 3: type 192.168.1.1/model.json

Step 4: Select everything (Ctrl + A), then copy-paste it to a private message to me.

I will send you a private message and you can reply to me with the log.

Thanks

[mikedr]

Its the MR1100-100NAS i assume since it has the sd card, but will have to check later

T-mobile sim card from tmobile retail
MR1100 was purchased from amazon unlocked
Firmware version is now : MR1100NAS_V12.06.11.00_00

sent PM for model.json

[danman9]

I am having the same issue with T-Mobile. The APN settings didn't help either.

[JohnPeng · Accepted solution]

As we found out that if you are using a data plan for tablet from T-Mobile, the SIM would not work any more with M1. You need to ask T-Mobile to change your plan for Mobile Hotspot for your SIM to work again on M1.

Thanks

[Tr00per6960]

Hi John,

So is AT&T blocking the M1 like T-Mobile? My router was working just fine the other day then it disconnected and I haven't been able to reconnect. Will I need to purchase another SIM card or change the plan with them?