Netgear Nighthawk M1

[Countrygirl15]

Since updating my MR1100 3 weeks ago, I am not able to see what my usage is, all that is showing us 'detecting service'. This is very inconvenient, as I don't want to run over my monthly allowance. Also when charging, it stops charging at approximately 3/4 capacity, and says 'charging stopped due to overheating'. I don't feel this is correct, as neither of these problems occurred before the update!  I visited my local Telstra shop to ask their advice, and they reset it, and said the problem would eventually resolve itself. So far this has not happened, and I am getting very frustrated with the MR1100, please help.

[Blanca_O · Accepted solution]

Hi @Countrygirl15

Please be informed that firmware upgrade has been released for MR1100 Telstra Variant. This is to address the data usage issue not available. Kindly check your device for new firmware update and provide feedback. 

Firmware version is 12.06.08.00

Regards,
Blanca
Community Team

[Blanca_O]

Hi @Countrygirl15

Welcome to NETGEAR Community!

The issue has been forwarded already to engineers and currently working on a fix. 

Please see related thread: 

https://community.netgear.com/t5/Mobile-Routers-Hotspots-Modems/Telstra-MR1100-Nighthawk-Data-Usage-...

Regards,
Blanca
Community Team

[Countrygirl15]

Thanks Bianca, will look forward to a resolution soon.

[Blanca_O · Accepted solution]

Hi @Countrygirl15

Please be informed that firmware upgrade has been released for MR1100 Telstra Variant. This is to address the data usage issue not available. Kindly check your device for new firmware update and provide feedback. 

Firmware version is 12.06.08.00

Regards,
Blanca
Community Team