Netgear Nighthawk M6 Pro Issues (Overhearting, Slow charging, battery runs out ..etc)

mohsobhy · ‎2024-10-28

Dear all,

I am writing to express my concern regarding the performance of my recently purchased Netgear Mobile Broadband M6 Pro 6450 device from Vodafone Qatar.

I have encountered the following issues:

Slow Charging: The device takes excessive time to charge, often requiring more than 12 hours to reach 90 or 95 %.

Overheating: The device overheats rapidly, even when placed in a pocket. This results in a warning message and forced disconnection. Also, this raised my concerns about the device. What could happen if I left it in my travel or work suitcase while moving? Could it explode? The overheating message appeared many times. It is a serious issue. I have never noticed such a thing with other products.

Incomplete Charging: The device frequently fails to reach a 100% charge.

Support Issues: I have attempted to seek support through the Netgear website, but I have been unable to register my device. It tells me that the serial number is NOT found in their database.

I have also contacted Netgear's technical support and customer service departments, but they are very slow as a turtle. I have not received a response to my inquiries from customer service.

Thus, I decided to return the device to Vodafone who are currently arguing to give me any kind of refund.

Has anyone of you faced such problems with M6 Pro?