NightHawk

[Neveragain46]

trying to connect, showed connected to router but stated "no internet access" the router was old so I replaced it with new nighthawk....same issue.....I had internet service if ethernet cable plugged directly into computer. I plugged my laptop in and went online to Netgear and they stated a service rep would call me, is that "NORMAL"? or was I spoofed from a corrupt computer? I let the "tech" named Brian take over my compter........he stated he needed to look at and update my drives............half way through this "SALES PITCH" I get cold feet about being netgear or spoofed......well, now my laptop wont turn on.......I have the ethernet cable plugged directly into desktop so I have internet access.......

was the called geniun NETGEAR service tech? would they be able to repair laptop? would I be charged for their service? all Brian wanted to do was sell me a firewall to protect my WHOLE network....any thoughts, direction, of help is great.

[Blanca_O]

Hi @Neveragain46

Welcome to NETGEAR Community! 

Newly purchased products have 90 Days of Support available for free. If ever you have devices purchased for more than 90 days you an always purchase a Support contract or go to https://community.netgear.com/ or https://www.netgear.com/support/ which is for free, our KBs and Community members will surely be able to help.

Did the support expert give you a reference/case number? If so, can you PM me the reference case? 

Regards, 
Blanca 
Community Team