Sorry new post for my router beacuase it was not solved

[slimshady21]

Hi sir

I post again because i cant reply to old post because its tagged solved but it is not solved

Wifi standby is already OFF in router settings thats why i asked to community.

I think there is a bug...

As soon as at least one device is connected by wifi there is no standby but as soon no device is connected by wifi after a long time the router shuts down... even if standby is off

I recently purchased the Netgear Nighthawk M1 router from Telstra on a plan. The speed is great, but in the morning I have to push the power button to get connectivity. It goes into a sleep/power save mode. Is there any way to keep it on constantly?? We have it set up on a mobile interactive touchscreen, and it drops connectivity every morning. 

[slimshady21]

Nobody can help me?

[Blanca_O]

Hi @slimshady21

Kindly access M1 settings page > go to Settings > Setup > Mobile Router Setup > set Ethernet Standby to "DISABLED" > Apply settings. 

Regards,
Blanca
Community Team
 

[slimshady21]

Hi si this seting was already on disabled... i think it is a bug that needs an update firmware...

[Blanca_O]

Hi @slimshady21

May I please know the device SKU and firmware version? 

Regards,
Blanca
Community Team

[slimshady21]

Hi sir FIRMWARE NTGX 24_10.16.03.00

Its the last one just checked no update available

I am sure it is a bug, needs update

Somebody can give me support email adress?

[Blanca_O]

Hi @slimshady21

Can you also provide the device SKU (MRx100-100xxx)? Do you have MR1100 or MR2100? 

Regards,
Blanca
Community Team

[slimshady21]

mr2100-100eus_04.02.124.00

Best regards

[Blanca_O]

Hi @slimshady21

Thank you for responding. Let me check this with the team and I'll get back to you the soonest for update. 

Regards,
Blanca
Community Team

[slimshady21]

very good news !!

Waiting for your reply,

Best regards !!!

[Blanca_O]

Hi @slimshady21

I have sent you a message. Please check your inbox.

Regards,
Blanca
Community Team