Circle Passcode Not Sent

[Dawgpound68]

I have downloaded the Circle App on my iphone.  It recognizes my router and starts to take me through the set-up.  It asks for a pass code and I click on "I'm the only Circle admn" then it takes me to the passcode screen.  I don't quite understand how this can send me a passcode when I haven't provided any information regarding an account, email, or phone number.  Anyway, I click on text me and I get nothing.  This is the step I am stuck on and therefore not able to set up circle.  Please assist!!  Thank you. 

Bill 

[Dawgpound68]

I just noticed that the router model below my original post is incorrect.  It should be AC1900/ Model R7000

[svetaketu]

Hi @Dawgpound68,

Try this Circle article: https://support.meetcircle.com/hc/en-us/articles/115001381012-Circle-1st-Generation-Passcode-Issues 

Hope this helps.

[Dawgpound68]

Thank you for the suggestion.  Unfortunately, this did not work.  This issue is that once Circle is enabled, it does not allow me to register with email/phone number therefore there is no info or number for the system to send a passcode to.  I am getting quite frustrated at this point!!

[FURRYe38]

Please contact @Christian_R via PM.

He will need the following information as well:

Name:

Email:

Model Number:

Serial Number: 

Thank you. 

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@Dawgpound68 wrote:

Thank you for the suggestion.  Unfortunately, this did not work.  This issue is that once Circle is enabled, it does not allow me to register with email/phone number therefore there is no info or number for the system to send a passcode to.  I am getting quite frustrated at this point!!

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[Dawgpound68]

Thank you!!  I will send the PM to Christian.