Disney Circle Passcode Reset

[akomaha04]

Is there a way to reset the circle passcode?  I'm talking about the 4 digit passcode that's required when you initially install the app.  My son installed the app on his phone and grabbed the passcode from our phone and now can control Circle as well.  The passcode is under Manage, but there's no option to reset it.    

[DexterJB · Accepted solution]

Hi @akomaha04,

Please try the following steps:

1. Uninstall the Circle App on your kid’s phone
2. Reinstall Circle on your device
3. Select the option "I’m the only Circle Admin" and a new passcode should be sent on your mobile via SMS
4. Change the security on your phone and setup pin lock to ensure that your kid won’t acquire the code again

This link as well as this link may help.

Regards,

Dexter

Community Team

[DexterJB]

Hi @akomaha04,

Welcome to the community!

Let me check on this.

Regards,

Dexter

Community Team

[DexterJB · Accepted solution]

Hi @akomaha04,

Please try the following steps:

1. Uninstall the Circle App on your kid’s phone
2. Reinstall Circle on your device
3. Select the option "I’m the only Circle Admin" and a new passcode should be sent on your mobile via SMS
4. Change the security on your phone and setup pin lock to ensure that your kid won’t acquire the code again

This link as well as this link may help.

Regards,

Dexter

Community Team

[DexterJB]

Hi @akomaha04,

I would like to follow up and check if you are still experiencing the issue.

Regards,

Dexter
Community Team

[Slick22]

I have the same problem. But I never receive a text with a new passcode. I need to reset my phone number I guess?

[lightning77]

I have same problem with a twist

Circle App sees the router but I can't reset PIN because SMSs are not comming thropu.

Is there a way to receive code through email?

[lightning77]

forgot to list model: R7000 / AC1900