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Disney Circle Passcode Reset

akomaha04
Follower

Disney Circle Passcode Reset

Is there a way to reset the circle passcode?  I'm talking about the 4 digit passcode that's required when you initially install the app.  My son installed the app on his phone and grabbed the passcode from our phone and now can control Circle as well.  The passcode is under Manage, but there's no option to reset it.    

Message 1 of 7

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DexterJB
NETGEAR Moderator

Re: Disney Circle Passcode Reset

Hi @akomaha04,

 

Please try the following steps:

  1. Uninstall the Circle App on your kid’s phone
  2. Reinstall Circle on your device
  3. Select the option "I’m the only Circle Admin" and a new passcode should be sent on your mobile via SMS
  4. Change the security on your phone and setup pin lock to ensure that your kid won’t acquire the code again

This link as well as this link may help.

 

Regards,

 

Dexter

Community Team

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Message 3 of 7

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DexterJB
NETGEAR Moderator

Re: Disney Circle Passcode Reset

Hi @akomaha04,

 

Welcome to the community!

 

Let me check on this.

 

Regards,

 

Dexter

Community Team

Message 2 of 7
DexterJB
NETGEAR Moderator

Re: Disney Circle Passcode Reset

Hi @akomaha04,

 

Please try the following steps:

  1. Uninstall the Circle App on your kid’s phone
  2. Reinstall Circle on your device
  3. Select the option "I’m the only Circle Admin" and a new passcode should be sent on your mobile via SMS
  4. Change the security on your phone and setup pin lock to ensure that your kid won’t acquire the code again

This link as well as this link may help.

 

Regards,

 

Dexter

Community Team

Message 3 of 7
DexterJB
NETGEAR Moderator

Re: Disney Circle Passcode Reset

Hi @akomaha04,

 

I would like to follow up and check if you are still experiencing the issue.

 

Regards,

 

Dexter
Community Team

Message 4 of 7
Slick22
Initiate

Re: Disney Circle Passcode Reset

I have the same problem. But I never receive a text with a new passcode. I need to reset my phone number I guess?
Model: R7000P | AC2300 Nighthawk Smart WiFi Router with MU-MIMO
Message 5 of 7
lightning77
Tutor

Re: Disney Circle Passcode Reset

I have same problem with a twist

Circle App sees the router but I can't reset PIN because SMSs are not comming thropu.

Is there a way to receive code through email?

Message 6 of 7
lightning77
Tutor

Re: Disney Circle Passcode Reset

forgot to list model: R7000 / AC1900

Message 7 of 7
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