Orbi WiFi 7 RBE973
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RBR50 - Circle Premium cannot connect after changing phones

denzilr
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RBR50 - Circle Premium cannot connect after changing phones

I replaced my phone and after that cannot connect to the  Circle App. I am the only admin

  • Request for a new passcode
  • Get the passcode in text on my phone
  • Enter the passcode and get the error   "Cannot connect".

 This hasn't worked for few weeks, I saw some posts that it worked "after a while". 

I am paying for the Circle premium and expect it to be able to reset it and it to work

 

Before I am asked

- I did restart the router

- Router is at latest firmware as of today.

- Did reinstall the app

- Did request for a new passcode and did receive that even the new one doesn't work.

 

There are so many (20+)  similar posts that I don't get  why this can't be fixed as a firmware update or something.

Some suggestions:

a. Come up with a more granular error/errorcode other than cannot connect.

b. Give a non-app way to reset the passcode / test connectivity.

c. Give an option on the router to "reset" circle without having to factory reset the whole router.

 

Can anyone at Netgear give me any valid options other than factory reset my router?

 

-Denzil

 
 
Model: RBR50|Orbi AC3000 Tri-band WiFi Router
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Model: RBR50|Orbi AC3000 Tri-band WiFi Router
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Christian_R
NETGEAR Employee Retired

Re: RBR50 - Circle Premium cannot connect after changing phones

Hello Denzil,

 

I recommend using the following link to open a support case regarding the Circle: https://www.netgear.com/support/contact.aspx. To open a support case, please follow the steps below.

 

1. Select "Get help on my NETGEAR product"

2. Select your country

3. Select "I have a NETGEAR product without a serial number"

4. In the dropdown menu, please select "Circle" as the product

 

Regards,

Christian 

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