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Why No Circle for RBR750 or other Wifi6 Routers??

I've had my RBR750 for months now, and there still is no word on an implementation of the Circle app for it.  It was an expensive router, and i thought it would come with that feature right out of the box when I bought it.   I thought for sure it would come with parental control features, but it is worthless for any of those features without the Circle app.  

 

Can anyone on the Netgear or Circle team tell us if this will EVER be available?  

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Re: Why No Circle for RBR750 or other Wifi6 Routers??

Same Q - Can we get an update from Netgear on this?

Message 2 of 13
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Re: Why No Circle for RBR750 or other Wifi6 Routers??

Bump

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Re: Why No Circle for RBR750 or other Wifi6 Routers??

I just received my Orbi Ultra-Performance Mesh WiFi System - AX6000 - 2 pack (RBK852) and am astounded that there are no parental controls at all. The website is very misleading on this, it makes it look like Circle is included on the entire Orbi line.

 

Looking into this issue through the forums shows it's a long standing issue with the AX#### series, with no clear response from Netgear as to if/when it will be added as of 9/12/2020.

 

What an incredible let-down. There should be a huge, blinking warning on the AX product and order pages that says NO PARENTAL CONTROLS INCLUDED. Anything less is incredibly misleading.

 

Very disappointed in Netgear. I'm returning this immediately.

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Re: Why No Circle for RBR750 or other Wifi6 Routers??

I second the need for Smart Parental Controls on the RBR750. Extremely frustrating and the orbi website is misleading. 

 

When I was within my initial support window, I recevied this message from suppor on 2020-07-15:

"Circle with Disney is no longer available and will be replaced by NETGEAR Smart Parental Controls. About the Circle 2nd Gen. we don't have the app or hardware version to all Nighthawk/Orbi router for this. Netgear stopped already on the Circle 1st Gen as there was already a plan of replacing it. If you wanted to still use the RBR750 you can contact Circle as they have a physical device that can be added to your Orbi WiFi 6 Mesh router."

 

Then in response to when Smart Parental Control would be availalbe 2020-07-18:

"the Circle with Disney can still be used but this latest model of Orbi Mesh WiFi 6 router - RBR750 is currently not supporting any Parental Control features. For the Smart Parental Control's ETA possibly be after next month. Routers currently supporting Circle with Disney - https://kb.netgear.com/000044718/Which-NETGEAR-routers-support-Circle-Smart-Parental-Controls"

 

Well, looks like Netgear missed that month window. Netgear the Orbi router system is quite good for wifi. Software - not good.

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Re: Why No Circle for RBR750 or other Wifi6 Routers??

We just upgraded to the new ORBI WIFI 6 mesh network. I was so disappointed to find out the circle is not compatible. Please let me know what the est time it will be for the circle to work with this or at least let us know if you are not planning to make this work so I can replace my system. It is rough to not have the parental controls during this time.
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Re: Why No Circle for RBR750 or other Wifi6 Routers??

Following.  Very disappointed with RBR750. Thankfully Costco will accept returns if not rectified soon. 

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Re: Why No Circle for RBR750 or other Wifi6 Routers??

Any replies here? I agree that this model needs some parental control and I would also agree that it's misleading because my expectations was that Circle would be available for all the Orbi models.


@jjpank wrote:

I've had my RBR750 for months now, and there still is no word on an implementation of the Circle app for it.  It was an expensive router, and i thought it would come with that feature right out of the box when I bought it.   I thought for sure it would come with parental control features, but it is worthless for any of those features without the Circle app.  

 

Can anyone on the Netgear or Circle team tell us if this will EVER be available?  


 

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Re: Why No Circle for RBR750 or other Wifi6 Routers??

I called Netgear. The person I spoke with said parental controls will be added, but could not tell me when. I don't intend to wait much longer...

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Re: Why No Circle for RBR750 or other Wifi6 Routers??

I also recently bought the RBR750 Netgear Orbi Mesh (with WiFi 6) and was very disappointed that there are seemingly no parental controls. I can block a bunch of sites or keywords and give 1 IP address trusted priviledges...... but this is terrible. The hardware is fantastic, but without the ability to set parental controls, this is a step back from my old router......

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Re: Why No Circle for RBR750 or other Wifi6 Routers??

So I just got an email from Netgear that says parental controls available now via Circle. Tried it. Not compatible with RBR750. Ridiculous. 

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Re: Why No Circle for RBR750 or other Wifi6 Routers??

Bump....

 

I was reallt disapointed to learn that my brand new RBR750 apparently missing parental control. The Orbi website advertises parental control as a great feature, and not actually including it with the latest model is a bad marketing and product management. I hope Netgear team can get their sh&t together and release support for Circeles soon.

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Re: Why No Circle for RBR750 or other Wifi6 Routers??

Yes, I totally agree...  My old Orbi had Circle.  We have used it for several years.  I was very upset to find my new Orbi doesn't have AYNTHING regarding parental control.   It's pretty sad. 

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