NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
fabiosae
Aug 01, 2015Follower
Photos II warning when sending album sharing email
I recently purchased a ReadyNAS 102 and get it up and running. I installed and setup Photos II w/o any issues, then proceded to add some emails to share an album and created a test photo album. Whe...
BrianL2
Aug 01, 2015NETGEAR Employee Retired
Hi fabiosae,
Thank you for your post. Please contact our support team immediately and log a support ticket.
Kind regards,
BrianL
NETGEAR Community
- saf1Aug 09, 2015Aspirant
Could we get a general answer maybe to this of what was or can be fixed? I really can't log a support ticket since my 104 is beyond its warranty period. This issue only recently started to happen since I've used it many times before.
I have several albums that I've shared previously. I can't say exactly what date I noticed this but I tried to share again after today's firmware upgrade, same issue.
Internal Error! Please login again and report:
Timestamp: Sun Aug 9 08:35:30 GMT-0700 2015
Method: sendEmail
FaultString: SOAP Response cannot be decoded. Raw response:
FaultCode: DecodingError
FaultDetail: nullThanks.
- BrianL2Aug 09, 2015NETGEAR Employee Retired
Hi saf1,
I apologize for the trouble that this has caused you. I would like to know if your NAS unit is up to date (6.2.4 or 6.2.5) and if the Photos II add-on version is 2.0.4?
Looking forward to hear back from you.
Kind regards,
BrianL
NETGEAR Community- saf1Aug 10, 2015Aspirant
Hi Brian - no trouble so we are all good :) Just wondering why it stopped working is all and I can't really find anything searching around until I hit this thread. I was running 6.2.4 prior to this morning. When I logged onto the ReadyNAS 104 this morning it pop'd up that there was a new version - 6.2.5. I ran the update and it took just fine. I tried photo's II again not expecting it to work because I didn't see anything in the read.me to say otherwise. However, I thought maybe the reboot/restart may have but it didn't.
ReadyNAS Photos II is version 2.0.4.
Is there a log I can look at via terminal/putty shell on the ReadyNAS 104? I was looking earlier but didn't find one (I'm sure I'm looking in the wrong spot). I've not changed anything recently nor using any other apps. Actually, I had Piwigo installed and was running that. However, I didn't like it and it wasn't as friendly in sharing albums. So I un-installed it.
Other than that - I've slowly started replacing hard drives to upgrade capacity. I was running 4 2 TB WD Reds. I've replaced 2 of the 4 with WD Red 4 TB drives. The process I used was to remove 1 drive, replace, re-insert, and let it rebuilt. Once that was done I removed the next drive, replace, insert, and let it rebuilt. So I've increased capacity a bit but again everything is fine directory and space wise.
Thanks again. If there is a log I'd be happy to look to see what it may be barfing on.
Related Content
NETGEAR Academy

Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!