Cant connect to internet

[Tcrawford19]

I have a netgear DM200 and a factory reset was done to the modem/router. I use centurylink for my internet but because I have a 3rd party modem/router they won't help me connect to internet. I've tried using netgear genie but have been unsuccessful connecting to internet. The wireless is working and all the lights on modem are green. Don't know if my computer is just too old or if I'm doing everything right. Please help

[michaelkenward]

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@Tcrawford19 wrote:
I have a netgear DM200 and a factory reset was done to the modem/router.

That is a DSL modem/router. After tiy reset it, the router bit is on.

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The wireless is working and all the lights on modem are green.

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This tells us that you are using a router behind the modem/router.That is a recipe for trouble.

You need to put the DM200 into modem only mode before you connect the unnamed router and start your network.

The way to do this is clearly laid out in the Quick Start/Installation guide.

Visit the support pages:

Support | NETGEAR

Begin with the Quick Start/Installation Guide.