Intermittent Fault, Should I ask for Replacement?

[BrettShe]

Hi,

My modem freezes up once every day or two, should I ask for replacement?

Details as follows.

Over the last couple of weeks my modem has been freezing. By that I mean:

- Internet light goes out, (although power is still on)

- Can't connect the modem via either WiFi band

- Can't connect to modem via ethernet cable. My modem is configured for LAN addresses 192.168.1.*. So, normally, I can access the settings by pointing a browser to http://192.168.1.1. However, when the modem is frozen, I just get timeout errors in my browser.

If I reboot the modem, everything comes back.

I have upgraded the firmware to the latest version: V1.0.1.50_1.0.1. However, that made no difference. The modem is out of warranty in a couple of weeks.

Any suggestions?

Cheers

Brett S

[michaelkenward]

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@BrettShe wrote:
I have upgraded the firmware to the latest version: V1.0.1.50_1.0.1. However, that made no difference. The modem is out of warranty in a couple of weeks.

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Did you reset the router to factory settings after the firmware flash?

New firmware sometimes introduces changes that are not compatible with the old configuration. So a factory reset is the first thing to try if you have problems with new firmware.

The manual for your device explains how to do this (page 224). Find it here:

>>> D7000 | Product | Support | NETGEAR <<<

First note down the settings – screen grabs can help here.

If the issue persists, I would begin the RMA process in the hope that it might get Netgear to provide some help. Be warned, they may life difficult if you want to RMA. And on no account let them sell you a support contract.