Internet Freezing

[DanCull]

I recently purchased and installed a Netgear AC1900 Nighthawk modem / router to replace my provided BT Smart Hub, which provided very poor wi-fi.

Initially the Netgear appeared to provide a flawless wifi connection, however I have noticed periodic freezes on my internet connection over the wifi. The wifi dies not disconnect, webpages just stop loading.

I can usually resolve this by switching between the 2.4ghz and 5GHz networks, which are individually named. Operation will then be okay for a while, but then freeze.

There appears to be no uniform time of day or lapsed duration that thus occurs.

Can anybody shed any light?

[JamesGL]

Hi DanCull,

Can you specify what is the model number of your router?

JamesGL
Community Team

[DanCull]

I believe it is the D7000, would that sound right?

[michaelkenward]

Have you tried different wifi channels?

Maybe a neighbour is on the same channel and your devices are getting confused.

See page 96 of the manual:

D7000 | Product | Support | NETGEAR

[DanCull]

It is set to auto to select best channel. I have also scanned to see what other networks are running and what channels they are on, and there doesn't appear to be any conflicts.

[michaelkenward]

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@DanCull wrote:
It is set to auto to select best channel.

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Not always the best choice.

Try another channel.