Netgear D6200 and fast broadband speeds

[johndc]

I have a Netgear D6200 Wifi DSL Modem Router that has been connected quite happily to my BT Broadband services running at about 16Mbps.  My Broadband service has been upgraded to a much faster service (fibre to box, copper to house) running at about 50Mbps.  The router is not now connecting and I am trying to find out why.  I am assured by my service provider that the service is ADSL, and I wonder whether the D6200 cannot cope with ADSL (it ought to be able to), or that it cannot cope with that speed of connection.

Any suggestions, please 

[michaelkenward]

What do the LEDs on the front show? In particular, the Internet LED?

Did you factory reset the modem/router?

When BT moved me from ADSL (the slow version that you probably had before) to faster VDSL it moved itself effortlessly, with no intervention on my part. But a reset might unblock things.

What firmware version do you have on the device?

A number is more useful than "the latest". (It may not be by the time people read this.) There can also be newer versions, or "hot fixes", that do not show up if you check for new firmware in the browser interface.

There is a manual for the D6200 somewhere at the end of this link:

>>> D6200 | Product | Support | NETGEAR <<<

See Factory Settings.