Netgear Genie PC v2.4.52 can't login to router

[Retired_Member]

Genie works from iOS and Android while it can't access the router settings from Window 10 PC, with browser all fine.

I'm sure to specified the correct password and IP address, there remains the "circular animation" forever.

The router is a DGND3700v2 with latest firmware 1.1.00.26_1.00.26.

PC is up to date.

Ping has success.

[Retired_Member]

Any tip?

Someother is in the same situation?

[Retired_Member]

Just had a crash:

Nome dell'applicazione che ha generato l'errore: NETGEARGenie.exe, versione: 2.4.44.0, timestamp: 0x00030000
Nome del modulo che ha generato l'errore: ntdll.dll, versione: 10.0.16299.248, timestamp: 0x3a21d961
Codice eccezione: 0xc00000fd
Offset errore 0x00041881
ID processo che ha generato l'errore: 0x2328
Ora di avvio dell'applicazione che ha generato l'errore: 0x01d3aa711e64e66b
Percorso dell'applicazione che ha generato l'errore: C:\Program Files (x86)\NETGEAR Genie\bin\NETGEARGenie.exe
Percorso del modulo che ha generato l'errore: C:\WINDOWS\SYSTEM32\ntdll.dll
ID segnalazione: 12b04900-edf3-4281-a527-6cc834a33a6f
Nome completo pacchetto che ha generato l'errore:
ID applicazione relativo al pacchetto che ha generato l'errore:

[michaelkenward]

---

@Retired_Member wrote:

Genie works from iOS and Android while it can't access the router settings from Window 10 PC, with browser all fine.

---

Did you find this?

If you cannot login to your router | Answer | NETGEAR Support

[Retired_Member]

No success, I have also tried to install Genie into another Win 10 PC with Wi-Fi this time, still can't login.

Only from smartphone's apps no problems.

[michaelkenward]

---

@Retired_Member wrote:

Only from smartphone's apps no problems.

---

OK you can login to the router with an iThing smartphone app.

In Windows are you using the browser or the desktop genie?

Have you looked into the possibility that Windows is blocking you for some reason? Kaspersky security is famous for doing that.

>>>>> Unable to access router management page with Kaspersky installed <<<<<

[atomnik]

Success!

In meanwhile I had uninstalled the Windows Genie application after my last message here.

From browser I could already access without issues to the router, and I had already tried to disable KIS + Windows firewall on my PC, and also tried with a different computer without third-party protection, in both cases didn't work.

Now I have just redownload and reinstalled the Windows Genie, it connected straight, I'm in the same LAN network, din't touch nothing.

Thanks for your time!