powerline adapter will connect to the internet

[klutz99]

Hi

I cannot get the powerline adapters to work with my modem/router, amber light comes straight on each time i connect. have tested the lan/wan and all good, wired computer working as does all wifi.

The powerline adapters are connecting to a foxtel box and cannot receive the inetrnet or IP address.

I am not great with computers, but the wiring and connections are spot on.

any help appreciated - going crazy.

thanks

Damien

[Retired_Member]

More details??

[klutz99]

Hi

When I connect the ethernet cable to any of the four Local Ethernet RJ-45 LAN ports for connecting the router to the powerline adapter the LAN port indicator light is amber and will not connect.

The powerline adapters are connected to a satellite TV box (foxtel) and all indicator lights are working, connections are secure.

The powerline adapters model is  Netcommwireless NP505F

I have unplugged all connections, reset all devices, and updated/firmware all available.

I have used the troubleshooting guide on all the LAN's with the ethernet loop to the WAN on all ports and they are working.

I cannot locate any information about compatability issues and cannot add the device via the genie (cannot find it).

Any help apprecaited.

Damien

[Retired_Member]

"LAN port indicator light is amber"

this is normal for a 10 100 connection

[klutz99]

Instructions state that a solid white light verifies successfully connection.

my computer is connected no dramas same cables, and loop test also successful using same cables-shows white light.

hence i am having issues connecting to the powerline adapters

[Retired_Member]

I guess I misunderstood which LED was amber ..I meant router lan port

[klutz99]

Any suggestions searay on why the nighthawk is not recognising the powerline connection via ethernet cable?

[JamesGL]

Hi klutz99,

Correct me if my understanding is wrong.

Router-->LAN port--> 1st powerline adapter

2nd powerline adapter --> TV box

1. How far is the 2nd powerline from the 1st powerline?

JamesGL

Community Team

[klutz99]

Hi James

Your understanding is correct.

The other powerline is two rooms away, approx 10 meters apart.

The adapters previously worked with no drama with my old modem?

I really do not understand what the issue is.

thanks

Damien

[Retired_Member]

When plugging adapter into lan port on router does that port led light up? Is the r7000 in router mode?

This statement is confusing at best "The adapters previously worked with no drama with my old modem" a modem is not a router.

[klutz99]

Hi

The model is a D7000, but funnily enough this was not an option to select above, evrytime I typed D7000 the model area above selected "R7000"?

[Retired_Member]

That's why the subject should start with router model then a brief description of problem

[klutz99]

The Lan port lights up, but it lights up Amber which means no connection.

I am also aware that a router is not a modem but the Model selection option above will not allow the D7000?

Sorry for your confusion but I reckon the lights on the "R" and "D" versions work in exactly the same way indicating that there is no connection to what ever device that they are trying to connect with.

[Retired_Member]

When plugging adapter into ROUTER lan port on router does that ROUTER port led light up? If it does light up amber on router IT MEANS a connection of 10 100 is established.

[klutz99]

HI

I accept that, but the device is not working, the "Genie" does not list the devices mac or the sat tv IP addresses and the instructions state that a "White led indicates a successful connection", I have amber "not successful".

[JamesGL]

Hi klutz99,

Lets try to isolate first the problem by connecting the two adapters in just one room where the D7000 is located. Connect a computer to the 2nd adapter and check if it can get an IP or a connection. Check as well the lights on the adapter.

[klutz99]

Hi James

I will attempt your suggestions on Thursday, unfortunately away from home at moment. The lights on the adapter are all showing as working: 3 green lights each.

regards

Damien

[JamesGL]

Hi Damien,

Provide us feedback once you have done doing the steps I have provided. Looking forward for your update.

JamesGL

Community Team

[JamesGL]

Hi Damien,

If your issue is now resolved we encourage you to mark the appropriate reply as the “Accepted Solution” so others can be confident in benefiting from the solution. The Netgear community looks forward to hearing from you and being a helpful resource in the future!

JamesGL

Community Team