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Re: D6400 - Static IP doesn't work
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D6400 - Static IP doesn't work
The new Netgear D6400 seems to have launched with very buggy software.
For example - I can't set the static IP on the DSL WAN interface.
Yes - I can enter it, but the router doesn't then route traffic, and the usual warning sign is shown on the dashboard.
The only way it seems to work is to set it to DHCP on the WAN DSL link.
My previous router netgear 834PN had no problem. I could use both DHCP which would always give me the top IP of the range, or static and I could choose from one of my valid IPs.
My ISP (Zen) confirmed this week that I do indeed still have the /27 IP range.
If you have a play you'll notice the WAN2 interface does have fields to fill in re netmask and gw ip but the page for the WAN1 doesn't. This is a BUG. If you deselect "does your ISP require a login" the fields appear again.
So with the login required set to NO I filled in the fields. The status page shows the interface with the IP I gave it incl the netmask. However, no routing as the router didn't authenticate to my ISP. Set it to YES and the router doesnn't succeed in configuring the interface.
This is terrible - how can you release such buggy firmware, AND not have tested basic functions like Static IPs?
Can anyone help?
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Re: D6400 - Static IP doesn't work
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Re: D6400 - Static IP doesn't work
There was no way the online chat support were going to do that.
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Re: D6400 - Static IP doesn't work
The 834PN, is it a modem/router or just a router?
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Re: D6400 - Static IP doesn't work
With my previous router+modems if I simply used dhcp to request an IP then I get the same one from the range. But if I manually set it, then my ISP would do the routing if the in was in the right range.
The netgear DG834PN is a modem+router:http://support.netgear.com/product/dg834pn
I think what is happening with the new D6400 is that if I set it to get an IP automatically (dhcp) then it also does the username/pass authentication to the ISP. But if I manually set it to static then it doesn't also do a DSL account authentication - so no routing from the ISP. I can see from the connection state window that no attempt is made to connect ienbring up the link.
I must say I am also disappointed at the loss of diagnostics.. My old netgear showed me 'link down'... 'Aurhenticated' etc... This one "helpfully" hides this information making it hard to diagnose issues for me and for their tech support.
Now I wish I had bought a draytek.
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Re: D6400 - Static IP doesn't work
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Re: D6400 - Static IP doesn't work
I suspect that is the bug.
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Re: D6400 - Static IP doesn't work
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Re: D6400 - Static IP doesn't work
In fact o tried using the wan2 interface and disabling the wan1 because the configuration page is different(!?)... But that too didn't work..
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Re: D6400 - Static IP doesn't work
I did actually use Static IP with ADSL2+ and VDSL mode.
In Internet Setup page, you can find an option "Dose your Internet connection require a login", the default is set to Yes, here, you need to select No.
Then, it will switch to DHCP / Static IP / IPoA mode, then you can enter the IP here.
Hope it can solve your problem.
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Re: D6400 - Static IP doesn't work
But I even tried that combination.
Sadly it seems my ISP won't let me on if I don't authenticate - which is reasonable!
As I say my previous netgear Dg834pn did this correctly - authenticate and then assign the static IP to the wan interface.
Having a total nightmare with netgear support.
Is there ANY way to get this on their list of things to fix for the next firmware update?
Given the rubbish support experience I won't buy netgear again.
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Re: D6400 - Static IP doesn't work
* they won't confirm the issue
* they won't look into it a week+ after it was reported
* they want to arrange a call. OK. They don't call.
* they open a ticket at 2am for the call and close it at 4am because I didn't reply.
* they don't even have a proper forum for the D6400 - we have to post here under a different product. That sums up their priority.
Only on public twitter do they move slightly and apologise... But no progress.
Does their CEO know? Maybe I should write to hiim/her directly.
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Re: D6400 - Static IP doesn't work
Was disappointed as they clearly don't seem to test the product properly before release, not do proper user research into what users like or dislike or need.
Anyway he (Joey? Joel?) agreed to confirm publicly (eg here) and look into
1. Static IP on wan broken in d6400
2. UI too slow - slower than ancient netgear dg834pn
3. Less info available to diagnose what's wrong - the older UI have you more clues, the advanced tab here does less
4. Inability to turn off bright LED - bad if router is in your bedroom. Old router had UI to turn of silly lights
5. No activity blinking to show traffic like older routers - useful to diagnose issues
6. Get proper subforum set up for the d6400 so we don't have to post here. He didn't even realise the "new" forums aren't even working yet. It takes 30 seconds to set up new subforum here.
Let's hope they stick to their word and honour!
I have low hopes though... I had a message today asking for screenshots... From a no-reply email. And they want to know my IP range... Why???
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Re: D6400 - Static IP doesn't work
problem is it is encrypted / obfuscated... and contains my IPs, login, password, etc...
previously they used a human readable XML file which I could have edited
sigh - whats with nether getting al c"losed"
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Re: D6400 - Static IP doesn't work
Lots of emails (no-reply) and calls asking the same questions .. But no progress.
Definitely will never get a netgear again.
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Re: D6400 - Static IP doesn't work
Hello project_2501
We have looked into your issue with the static IP on the D6400 and we are still investigating the issues but we have found that this is a limitation on both the ISP and the product at this point because this is not a normal configuration that most service providers would use. At some point we could release a fix for this issue. Sorry for the inconvenience this has caused you.
DarrenM
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Re: D6400 - Static IP doesn't work
I totally disagree. What a cop out.
1. This is NOT exotic functionality. It's basic.
2. You advertised the router as working. It doesn't.
3. Every router I've owned (home, HUGE business) can do this fine. Including older netgears.
4. This has NOTHING to do with the ISP who continue to serve static IP customers happily and have done for years. Decade +
So your reply sadky makes netgear loom stupid because it assumes we're stupid.
Why don't you explain in technical detail why you blame the ISP? Don't worry I'm not afraid of technical stuff.
It's been 3 full weeks and this is the best we can get out of netgear.
Don't buy netgear.
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Re: D6400 - Static IP doesn't work
Only frustrating calls and emails with netgear support people who read from a script.
Their techie blames the ISP with no explanation then disappears.
Netgear must be doing really well to not care about customers.
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Re: D6400 - Static IP doesn't work
The latest firmware v1.0.0.34 doesn't fix this ..
the release notes don't say that it does
so why did their tech support point me to it?
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Re: D6400 - Static IP doesn't work
Thanks for trying.
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Re: D6400 - Static IP doesn't work
Thing is they're binaries. I can't see what I'm sending them.
Do they care so little about #infosec #privacy #personaldata ?
Which chump had the bright idea of changing from open transparent human readable files ... ? Like netgear used before....
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