Bought an N300 model DGN2200 (some months ago now) to replace previous one, which had worked fine for several years for us. I thought I was buying an exact replacement but on opening the box it was clear some changes had been made - the old one had wireless antennae, the new model has none. Could not get the new one to work - it powered up fine and automatically took us to a browser page http://192.168.0.1/genie_index.htm, which doesn't load (error message 'This site can't be reached' in Chrome, page also didn't load in IE). Tried all the troubleshooting instructions we could find, eventually gave up and took it back to the store, exchanged it for an identical one in case it was a problem with the specific router. Just got around to trying the new one, and we're getting exactly the same problem. We've tried connecting it via a Windows 10 laptop, and via a Windows 7 desktop, same problem on both. In case it was an issue with connecting via wireless, we tried hard-wiring it to the desktop, same problem. We've tried typing the IP address directly into the browser address bar, we've tried going to routerlogin.net (same result). My son is already using a dynamic IP on the desktop, so that's not the problem.
The error message on Firefox gives 'The connection was reset', Chrome gives 'Err_connection_reset' on the desktop. My son says he can successfully ping the router by its gateway IP. We haven't tried to download or install any Genie software on the computers, I was assuming we don't need to since there is nothing on the instructions telling us to.
Can anyone suggest a fix or do I need to return it and get my money back and figure out another router to buy that will actually work?
