N600 not connecting to bt

[Flateckers]

My bt homehub 5 became faulty ( bt engineer conclusion) so got a netgear n600, after being told it was plug and play. After setting up ,it is not connecting to internet. Wires in, password on bottom of router in. Help . Thx

[michaelkenward]

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@Flateckers wrote:
so got a netgear n600

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Which N600? That is not a model number. Netgear has a dozen or so modems, routers and wifi widgets that have the N600 standard.

You will find the model number on a label on the device.

Something like this:

You may have given the forum this information, but it has not passed it on to the rest of us.

[Flateckers]

My apols . Its a d6000 ac750.

[michaelkenward]

OK. Got it.

You should not need it, but there is a manual for your device somewhere at the end of this link:

>>>>> D3600 | Product | Support | NETGEAR <<<<<

There is also a more useful Quick Start guide. Where do things go wrong for you? What do the lights look like when you plug BT's wire into the DSL port on the modem/router? The manual probably has a section that lets you work out what the lights should look like.

Remember that you don't need a password to access BT's internet service. Just feed your BT email address into the username slot.