Nighthawk D7000 not connecting to the NBN


Nighthawk D7000 not connecting to the NBN


I have a Nighthawk D7000 router that I want to use with the NBN since this router is better than the provided ISP router. When set up and plugged in correctly there is no internet detection at all and there is an orange light where a white light should be for the internted on the router. From the NBN black box I have correctly connected the ethernet cord into the red internet slot in the router. I have also tried to troubleshoot within the routers login and it does not detect the internet. I believe I am on the latest firmware and not long ago I reset the settings within the router too see if it would fix the issue to which it didnt.


From here I have rung my internet service provider iPrimus to which they provided me with information of the ISP Username and Password for PPOE and Vlan ID100 and have told me to contact netgear for further support since they do not have a full understanding from their end since it is not one of their routers. I am stuck at this point and I do not know what to do with this information they have given me nor do I understand it. I do not have much knowledge within router setups and settings and help would be appreciated.


Essentially I am asking for support on how to setup my Nighthawk D7000 router so that the internet works and what I need to do with the information iPrimus has provided me with. I have HFC NBN and I do not have a home phone that needs to be connected to the router. A set of instructions on how to fix this issue would be very appreciated.



Model: D7000|Nighthawk AC1900 VDSL/ADSL Modem Router
Message 1 of 3

Re: Nighthawk D7000 not connecting to the NBN

Please post about this here in the DSL modem forum:


Thank you. 

My Setup (Cable 1Gbps/50Mbps)>CM1200 v2.02.03(LAG Disabled)>RBK50 v2.7.2.104(WW)/RBK853 AP Mode v3.2.18.1
Additional NG HW: C7800/CM1100/CAX80/CM2000, Orbi CBK40, R7800, R7960P, EX7500/EX7700, XR450 and WNHDE111
Message 2 of 3

Re: Nighthawk D7000 not connecting to the NBN

Hi mate.  I just recently set up the D7800 with a HFC NBN connection with Telstra as the ISP.  The automatic setup process was a little tedious but, I think many of the required settings were getting configured in the background whilst it went into an endless config loop.  Try get to the point where you have to enter the D7000 MAC address.  From there, restart the device and enter into the 'manual configuration' process and double check in the settings that all the cable modem (non-password) requirements are correctly entered (by pushing "applying") as detailed in the support manual.  FYI: This is located on page 68 of the D7800 manual for a reference.  After that, I booted up the device, updated firmware and restored factory settings to ensure I started again from a clean slate.


In the past my experience with the D700 was much more probelematic than the D7800 but, I thought i'd share my experiences anyway! Good luck.

Message 3 of 3
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