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VPN connection issues - Palo Alto Networks Global Connect

teapea2
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VPN connection issues - Palo Alto Networks Global Connect

Hi 

I've recently got this router and having a few teething problems. 

When I'm connected using this router I can't connect to my company VPN. It looks like it connects, but ever minute drops the connection and restores it again. 

 

When it is connected, I can't access anything on the VPN network either - and lookng at the stats very little traffic flows. 

 

As soon as I switch to another WiFi network or swap to mobile hotspot it's fine - so it's deffo the router. (I can swap my old router back in and it's fine too)

 

Tried reading a few posts here and seems to suggest it's a known issue unfort... which is extremely disapointing since this is vital as I work from home a lot. 

 

Any firmware versions this does work with, or any ideas as to what to try etc? Otherwise it's on ebay as it's a pile of junk. 

 

Model: D7000|Nighthawk AC1900 VDSL/ADSL Modem Router
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Re: VPN connection issues - Palo Alto Networks Global Connect


@teapea2 wrote:

 

I've recently got this router ...

 


The D7000 is a modem/router. Sadly, this means that it is less amenable to tweaks and firmware updates that are available on plain routers.

 

VPNs are a constant issue. Sometimes they need third party firmware.

 

The best place to ask for help is with the VPN operator. In this case, your company should be able to help.

 

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