NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

JRMalin's avatar
JRMalin
Aspirant
Feb 02, 2018
Solved

Firmware upgrade using the ProSAFE Config Utility fails on GS108Ev3 & GS116Ev2

First, let me say greetings from a newby on the NETGEAR Community and apologize for any rehashing of old/existing information. If this is the wrong thread for me to be on, would you please redirect ...
Firmware
Troubleshooting
  • schumaku's avatar
    schumaku
    Feb 03, 2018

    John, Check your DHCP server resp. the Attached Devices list for the IPv4 address assigned to each switch. Use a Web browser and connect by http on port 80 to each IP address. I'd expect to see a Load Mode in the Web UI on the suspect bricked switch - from here you can upload the effective switch image, the GS108EV3_V2.00.12.bin resp. the JGS516PE_GS116Ev2_V2.0.1.40.bin to be extracted from each ZIP archive.

    When it comes to the ProSafe Plus Utility: It's hard to say what makes it's tftp server fail on a "random" machine out there. Could be an already active tftp server on the system, could be a firewall or any of these "Internet Security" packages silently prohibiting the service, whatever.

     

     

schumaku's avatar
schumaku
Guru - Experienced User
Feb 07, 2018
wrote:

From your initial post, you mentioned that you are using ProSAFE Plus Configuration Utility V2.5.3.  As I have double-checked the product support page of both GS108Ev3 and GS116Ev2, there is no ProSAFE Plus Configuration Utility V2.5.3.  The latest version of the ProSAFE Plus Configuration Utility is v2.4.9. 

Hm, something wrong. Not the only Product Support Page not up2date: Letter of volatility are missing all over, SNMP MIB kits are not provided with many Smart Managed Pro models supporting SNMP, ...

 

As per the official ProSafe Plus Utility page, v2.5.3 is current. Can't be we have to use outdated versions - unless there would be a known interoperability issue, and switch firmware and/or utility would require a fix and update. 

schumaku's avatar
schumaku
Guru - Experienced User
Feb 07, 2018

Doesn't the prompt for username and password happen if using ProSAFE Plus Configuration Utility versions earlier than 2.3.29 (with the SOAP issue) and/or 2.4.3 against any current switch firmware version?

NETGEAR Academy

Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology! 

Join Us!

ProSupport for Business

Comprehensive support plans for maximum network uptime and business peace of mind.

 

Learn More