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GS105PE does not restore PoE after power cycle
Hi, Issue: Port 1 & 2 both lose power after a switch power cycle. If I then manually do a factory reset or reboot, it works again. I have 3 GS105PE switches. The one with this issue is the mos...
francis1 wrote:I thought it was an issue with my Ubiquiti access point until now.
Still possible it is...but both sides need investigating.
francis1 wrote:The support page says I can't even get email support because that lasted 3 months.
Not unlimied telephone or email support (this requires NETGEAR OnCall 24x7 contract, provides unlimited phone, chat and email technical support for your networking product) but chat support! As per the Gigabit Ethernet Smart Managed Plus Switches Data Sheet as part of the limited warranty it comes with
- Lifetime 24/7 Chat Technical Support*
*This product comes with a limited warranty that is valid only if purchased from a NETGEAR authorized reseller, and covers unmodified hardware, fans and internal power supplies – not software or external power supplies, and requires product registration at https://www.netgear.com/business/registration within 90 days of purchase; see https://www.netgear.com/about/warranty for details. Intended for indoor use only.
So I think something is utterly wrong with the ticks on my.netgear.com these days!
The same problem applies to all my Netgear Smart Managed Plus and Pro devices (also coming with lifetime chat support!) registered.
francis1 wrote:How do I even contact Netgear so they can troubleshoot this?
Worst case use My Support -> Contsct Support -> Replace my defectie product 8-)
YeZ - as discussed in chat...
So I bought this thing in June and it never worked. I thought it was an issue with my Ubiquiti access point until now. The support page says I can't even get email support because that lasted 3 months. How do I even contact Netgear so they can troubleshoot this? Or do I just have to throw this thing in the garbage and move on?
francis1 wrote:I thought it was an issue with my Ubiquiti access point until now.
Still possible it is...but both sides need investigating.
francis1 wrote:The support page says I can't even get email support because that lasted 3 months.
Not unlimied telephone or email support (this requires NETGEAR OnCall 24x7 contract, provides unlimited phone, chat and email technical support for your networking product) but chat support! As per the Gigabit Ethernet Smart Managed Plus Switches Data Sheet as part of the limited warranty it comes with
- Lifetime 24/7 Chat Technical Support*
*This product comes with a limited warranty that is valid only if purchased from a NETGEAR authorized reseller, and covers unmodified hardware, fans and internal power supplies – not software or external power supplies, and requires product registration at https://www.netgear.com/business/registration within 90 days of purchase; see https://www.netgear.com/about/warranty for details. Intended for indoor use only.
So I think something is utterly wrong with the ticks on my.netgear.com these days!
The same problem applies to all my Netgear Smart Managed Plus and Pro devices (also coming with lifetime chat support!) registered.
francis1 wrote:How do I even contact Netgear so they can troubleshoot this?
Worst case use My Support -> Contsct Support -> Replace my defectie product 8-)
YeZ - as discussed in chat...
It turns out schumakuwas right: the ubiquiti access point could not be ruled out and it was in fact to blame. That thing has a PoE profile the switch does not fully support, and it needs a separate power supply to work reliably with this switch. I knew that years ago when I initially setup the system, but I forgot (old age is creeping in?).
So thank you schumaku for guiding me through this and if anyone ever tries to connect Ubiquiti UAC-AP Pro access points to this switch: you will need to use the Ubiquiti power supply.
francis1 wrote:It turns out schumakuwas right: the ubiquiti access point could not be ruled out and it was in fact to blame. That thing has a PoE profile the switch does not fully support, and it needs a separate power supply to work reliably with this switch. I knew that years ago when I initially setup the system, but I forgot (old age is creeping in?).
So thank you schumaku for guiding me through this and if anyone ever tries to connect Ubiquiti UAC-AP Pro access points to this switch: you will need to use the Ubiquiti power supply.Hm, how does this match or differ from my precious assesment - what do you think is different?
schumaku wrote:
francis1 wrote:Port 1 is connected to a Ubiquiti UAP-AC-Pro (48V, 0.5A).
Scratch this "Ubiquiti UAP-AC-Pro (48V, 0.5A)" ... no proprietary non-standard passive "PoE" with Netgear, so it's "Ubiquiti UAP-AC-Pro (IEEE 802.3af)". However, this 802.3af (and class 0) are just assumptions based on the 9W power usage only:
Ubiquity does still (late year 2020) publish misleading if not technically wrong data sheet information for the UAP-AC-Pro "Power Method Passive Power over Ethernet (48V), 802.3af/802.3at Supported (Supported Voltage Range: 44 to 57VDC)". Leaving the proprietary passive power alone, either the IEEE PoE standards compliant PD does announce, negotiate, and require either 802.3af or 802.3at. Of course a 802.3af device can be powered from a 802.3at PSE - because it's backward compatible.
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