Orbi Router/ Orbi App

[KenFi]

My actual model # is RBR40, it was not available in the dropdown menu.

Can someone explain when I go on the Orbi app on my phone it indicates Internet: Offline and has a purple dot

However, I still have internet connectivity through the Orbi router??

[plemans · Accepted solution]

Solid magenta. If your Orbi satellite ring is solid magenta, it is unable to obtain an IP address from your router or unable to your router.

That verizon box sure is a pain. 

You can try putting the orbi back in router mode. then see if the verizon router has a dmz so place the orbi ip address in. 

There's also troubleshooting and setup here:

https://kb.netgear.com/31100/How-do-I-set-up-my-Orbi-system-to-work-with-Fios

[plemans]

What modem are you connected to?

You see that a lot when people are in a double nat. 

https://kb.netgear.com/30186/What-is-Double-NAT

[KenFi]

The Orbi Tower is connected directly to the Verizon router.

[plemans]

putting you in that doulbe nat? 

the 2 easiest options? 

1. put the verizon router in passthrough/modem only mode. it disables its routing function and acts as only a modem.

2. or put the netgear in access put mode. It disables its routing fuctions. you can still use wifi and ethernet but routing functions will run off the verizon router. 

[KenFi]

I would like to implement your second recommendation:

• put the netgear in access put mode. It disables its routing fuctions. you can still use wifi and ethernet but routing functions will run off the verizon router.

Would you be able to step me through the process to make those changes?

[plemans]

there's a pretty nice guide for it right here:
https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point

[KenFi]

So my only hesitation now is that I find the Orbi wireless to be unreliable because it inadvertently disconnects throughout the day. Candidly I have been trying to troubleshoot why for a few weeks now. Because of the unreliability we have been using the Verizon wireless as our main connectivity.

My concern is if I disable the Verizon wireless and rely totally on the Orbi wireless it is going to make matters worse.

I look forward to your thoughts/ comments.

[plemans]

You can leave the wifi on the verizon box on. Just make sure the wireless channels are on a different channel than the orbi is all. 

[KenFi]

So.....I have made the changes you recommended. The good news is that the tower on the app now is green.

However, my new problem is that my 2 sattelites start off green, and then after time turn purple. If I reboot, they turn green again but eventually turm purple again.

The worst part is that I have moved one of the satelites into the same room as the Tower yet it eventually turns purple, so it is not that the satelite is too far from the tower!.Any help would be greatly appreciated

[KenFi]

BTW-The other good news is that the tower consistenly stays green, even though the satelites turn purple

[plemans · Accepted solution]

Solid magenta. If your Orbi satellite ring is solid magenta, it is unable to obtain an IP address from your router or unable to your router.

That verizon box sure is a pain. 

You can try putting the orbi back in router mode. then see if the verizon router has a dmz so place the orbi ip address in. 

There's also troubleshooting and setup here:

https://kb.netgear.com/31100/How-do-I-set-up-my-Orbi-system-to-work-with-Fios

[KenFi]

Thanks for all your help!!

Shutting down the Verizon Wireless Signal did the trick. Worked all weekend and never lost the signal to the satlights