This topic has been marked solved and closed to new posts due to inactivity. We hope you'll join the conversation by posting to an open topic or starting a new one.
Hoping I can have my issues solved here! I've downloaded Nighthawk and was told my Firmware is out of date. I am unable to open routerlogin.net since I do not know the admin / password info (admin, password did not work). I don't recall ever changing it either.
Also, I am unable to register my product that I purchased years ago because I do not remember the date of purchase, and the serial number is 12 digits as opposed to 13 or 16 characters long. I can provide the info found on the bottom of my router if needed.
Hoping I can have my issues solved here! I've downloaded Nighthawk and was told my Firmware is out of date. I am unable to open routerlogin.net since I do not know the admin / password info (admin, password did not work). I don't recall ever changing it either. ----If you don't know your login, dont' know the password recovery questions, or if you didn't setup the password recovery options, then to get back in you'd need to factory reset it to get back to stock settings. The factory login info is:
login: admin
password: password
so you could factory reset (push and hold reset for 7-15 seconds while its powered on), update it, and then reinstall it.
Also, I am unable to register my product that I purchased years ago because I do not remember the date of purchase, and the serial number is 12 digits as opposed to 13 or 16 characters long. I can provide the info found on the bottom of my router if needed.---Not much point of registering. The main reason to register it is to get support. And if you're outside of the 90 day free support window (which you are if you bought it years ago) then it'll cost more for support than the router is worth.
I've downloaded Nighthawk and was told my Firmware is out of date. I am unable to open routerlogin.net since I do not know the admin / password info (admin, password did not work). I don't recall ever changing it either.
Thanks so much for the additional comment. I do have the most recent firmware.
I pay for 100 up / 100 down through Optimum. I rebooted the router yesterday since I forgot to after the update, and then it was 105 down, 34 up (GREAT!), and that is when there were (6) devices attached to the network.
As of this morning, I only have (3) devices on it and I'm back down to 3 down and 34 up. I restarted it to see if it would help and it did not. I'm reaching out to my provider now, but not sure what else I can do.
Did you reset the router to factory settings after the firmware flash?
New firmware sometimes introduces changes that are not compatible with the old configuration.
So while it isn't guaranteed to fix problems a factory reset is the first thing to try if you have issues with new firmware.
This is a nuisance because you then have to reconfigure the device all over again.
You can backup your settings before you reset and restore them later. But that may just bring back the fault. Then again, at least you will know if the reset fixed the problem.
The factory reset is more a "witchcraft" move than a technically informed solution, but it does seem to fix problems, especially on the wifi front. It is also the first thing that Netgear support will recommend.
