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I have an r8000p that works for Wi-Fi and draws internet from the modem fine. But the wired Ethernet cord to my computer does not work. If I connect directly from the modem the computer stays online. If I connect through the router I'm knocked off line.
Turns out the problem all stemmed from the netgear modem being plugged into a surge protector as opposed to directly in the wall. It too 6 techs to figure this out and was probably the problem I was having with xfinity hadware as well before the switch. Always the simplest answer.
Completely unrelated to the Genie App/program forum section. Please head over to the Nighthawk WiFi-Routers area, and provide more details like firmware version, does the Ethernet link come up, tried different cables, does the system get a network config from the router DHCP, configured, have access control in place potentially block all new devices from connecting, ...?
Turns out the problem all stemmed from the netgear modem being plugged into a surge protector as opposed to directly in the wall. It too 6 techs to figure this out and was probably the problem I was having with xfinity hadware as well before the switch. Always the simplest answer.
