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BR500 router upgrade firmware to 5.5.0.1 from 5.1.0.15 no longer connects to Insight

BR500 router upgrade firmware to 5.5.0.1 from 5.1.0.15 and it no longer connects to Insight Cloud. One thing I did notice when I went to look in the logs was the BR500 was reporting dates of May 31, 2017 yesterday and June 1, 2017 today. My first inclination is to try to put 5.5 update on again.

 

Thoughts----

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NETGEAR Expert

Re: BR500 router upgrade firmware to 5.5.0.1 from 5.1.0.15 no longer connects to Insight

Hello,

 

What is the LED on the BR500 for the cloud icon? Can you log into the local GUI of the BR500 and verify for me the firmware the router is reporting on? If you cannot connect to Insight, do you still receive an IP address from the BR500 device as well as connect on the internet?

Message 2 of 4
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Re: BR500 router upgrade firmware to 5.5.0.1 from 5.1.0.15 no longer connects to Insight

The Cloud console light is not on. Interesting thing is last night it reported firmware as 5.5.0.1, but when I just logged into the LAN GUI it is now showing firmware v5.1.0.15. I'm attaching some png files with the post

 

 

Weird time reportedWeird time reportedAPM BR500-1.PNG

 

APM BR500-2.PNG

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NETGEAR Expert

Re: BR500 router upgrade firmware to 5.5.0.1 from 5.1.0.15 no longer connects to Insight

Hello,

 

Let me send you a private message to have some information collected from the unit.

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