Netgear GC110P offline after attempt at setting up VLAN

[philipms0]

Hi, The switch had been working fine for a year.

It is connected to my Asus router where it is manually assigned an IP address.

I recently connected a POE camera to the switch

and tried setting up my first VLAN following this guide

https://www.youtube.com/watch?v=KXdhhuBcpgU

but got lost somehow.

Now on the Insight App it says

Device is disconnected

(I cannot access the switch using the IP address in my Windows browser either).

I tried to (factory) reset everything following this post from 2017 but that didn't work.

Any tips?

thanks,

Philip

Recommendation:
1) Go into the insight app, and remove each device from the inside network.
2) Go to www.netgear.com/support and download the latest firmware version for your switches.
3) log into the local web GUI for each switch by typing its IP address into a web browser, and use maintenance, upgrades, HTTP to update the firmware.
4) Then select image management, and click apply to copy the new firmware into both firmware locations within the switch.
5) Now press and hold the Reset button on each switch for 6-10 seconds. This will cause them to actually default to factory settings, using the newest and latest firmware.
6) Now Use the Insight app to discover and then add each switch to your new network. Understand that any settings you’ve made for that network will be applied to the switches once they join the network, reboot and download the cloud settings for that network from the Insight cloud.

[philipms0]

After applying a full factory reset, why can't I access my switch locally

in the Windows browser, where I see it using my Asus assigned IP address?

http://192.168.50.3/

It seems I can only attempt to setup the switch with Netgear Insight (iPhone app or PC browser)

where I always get 

Error Communicating with Device

Any tips?

thx

===========================

Your switch only undergoes a full factory default under one of the following circumstances:

• You remove the device from your Insight account in the Insight Mobile app or Insight Cloud Portal and perform a factory reset from either the local web-browser based management interface or using the Reset button on the switch.
• You force a factory default in the local web browser-based management interface or press and hold the Reset button on the switch for more than 10 seconds.

[schumaku]

Well possible the switch does initially come up using the fully reset config, can access the Internet, then it does fetch the config from the Insight cloud (with the bad VLAN config) - and subsequently the connection gets lost.

Remove the switch in question from the Insight App, factory reset the switch locally (button). Cold reboot, and re-add it to Insight.

[philipms0]

Yes, this is the path I was thinking too.. 

I tried creating a new network location name using
Closet (instead of original Master Bedroom)
but I get the same problem:

Insight App shows switch waiting for first connect
then clicking into it, shows
Error in communicating with device

To try again from the beginning, I go to
Insight Cloud Portal and delete the network location
Factory reset (9 secs with a paperclip)
Cold reboot (even rebooting the router too),
plug the CAT6 cable back in (nothing else is currently plugged into switch)
Use the QR code to find the device (works instantly)
Name it NetgearGC110P (instead of default with SN)
Get the nice blue message, "Congratulations Insight will add your device.."
View device
waiting for first connect ->
Fetching device status
Error in communicating with device

Okay, let's try this again with no WAN (no internet connection)
after I delete my new 3rd attempt at a new room "My Closet"
factory reset -> cold boot etc
Netgear Insight app says
Could not connect to Insight Cloud service
which I thought was good, but means ? there is no way to configure
the switch within the LAN and no access to the WAN Internet.
Trying to reach my switch locally in a Windows browser at
http://192.168.50.3/
doesn't work either. Whereas my trusty Netgear GS750E is reachable at
http://192.168.50.2/ and easily configured.

So much for managaed switches being more advanced :-/

If my Netgear GC110P switch is trying is reaching the Insight Cloud and
loading a failed VLAN setup, how do I delete/reset that?

Any ideas?
thanks,
Philip

[schumaku]

@YeZ can you assist here please?

[philipms0]

Anybody?

What is the Netgear policy on Managed Switches with regards to resetting the switch?

If the switch is getting its configuration online, how can that be reset to zero/ day 1

of owning the switch?

Factory reset is not working.

All hardware appears to be working fine.

thx

[schumaku]

Remove from Insight cloud (by App or Web portal) and then use the reset button should do the job.

[philipms0]

Yes, everytime I do this it says "Waiting for first connect" which I tap into

it says "Device information not found" , I click Okay

and then in red "Error in communicating with device".

Everything is connected.

What am I missing?

thx

[schumaku]

@YeZ could you please look into this issue? Thank you!

[jkfcb1975]

I removed my switch from Insight and attempted a firmware upgrade and it sat on the updating screen for hours.  Now I cannot access it but it's still passing traffic, unable to acces it via web admin and multiple attempts using the reset but (many different lengths of time) does nothing.  Everything stuff stays green and no web admin portal at it's IP or the manuals suggest webadmin IP.

I'm open to suggestions but I have to say I am really tired of all the issues I've had with these Insight switches.  I will likely go back to non-insight ones for myself and my clients after over a year of false alerts of offline online over and over.  For now though I would love to just get this thing reset and attempt the firmware upgrade again.

Thanks!

[DaneA]

@jkfcb1975,

We apologize for the inconvenience this has caused you.  I suggest you to open a support ticket with NETGEAR Support here at anytime for further investigation.  Kindly state your concern and the troubleshooting steps you did to isolate the problem.  

Regards,

DaneA

NETGEAR Community Team