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Forum Discussion
Meural photo freeze needed
Help, Im seriously considering sending this thing back to the ninth ring of hell where this app came from.
No matter how I try, using sd cards or uploading albums. I cannot get the frame to allow me to decide when to change picture. Ive rebooted, reinstalled app, delete album and uploadec again. I set it to freeze, I set it to 0 seconds.
But NEVERTHELESS it will randomly change photos during the day.
Tech support is neither tech or support. They have been less than helpful.
This frame has so much potential but the software is just terrible.
Please help
Thank you
No matter how I try, using sd cards or uploading albums. I cannot get the frame to allow me to decide when to change picture. Ive rebooted, reinstalled app, delete album and uploadec again. I set it to freeze, I set it to 0 seconds.
But NEVERTHELESS it will randomly change photos during the day.
Tech support is neither tech or support. They have been less than helpful.
This frame has so much potential but the software is just terrible.
Please help
Thank you
12 Replies
- I’m having the exact same issues! The app and software are horrible!!!
The issue may be related to the scheduler being enabled which is triggering new Playlists to start.
Typically, the scheduler can be turned on in the Canvas -> Settings screen in the App.
However, it looks like there is an issue in the App (both iOS and Android) which does not allow the scheduler to be disabled.
To get around this, you can login to my.meural.netgear.com using the same email & password for the app.
Then click on circle in top right corner and select "Canvases"
Then choose Canvas you are having issue with (if you have more than one).
Then select "Scheduler" and set the slider to 'Off' position.
- I turned the scheduler off a few hours ago and now it’s changed the picture again. So that solution didn’t work.
Same for me. Scheduler is set to OFF, Freeze Image is ON, and Image Duration is 0. I set a picture, go about my business, and the next time I look at the Canvas the image has changed. Very frustrating - I want the picture that I selected to stay on the screen.