AirCard 785 Retail unlocked . Firmware update FAILED! (part 2)

[d4rr3ll]

Follow on thread from https://community.netgear.com/t5/AirCard-LTE-Hotspots-Gateways/AirCard-785-Retail-unlocked-Firmware-...

@DarrenM - I'll try contacting support and see what they have to say.  Is there any way of getting in touch via email or a contact form?  I only seem to have the option to call them?

[DarrenM]

Hey d4rr3ll I sent ya a PM

DarrenM

[d4rr3ll]

Hi,

So I raised a support ticket and haven't heard a thing back 😞

Would you be able to chase @DarrenM ?

Thanks

[DarrenM]

Hello d4rr3ll

Im so sorry that no one has contacted you on the ticket I have made sure that it assigned to the proper support group and someone should be in contact with you now let me know if you have any more issues or concerns.

DarrenM

[DarrenM]

I just got a update about this issue that you may see when you go to update the firmware that it has failed but it may not have. If you try to check for updates again and it says your device is up to date then the firmware actually went threw. Another way to check if the firmware is up to date is go and try to change your admin password if it allows you to then it should be up to date the last firmware fixed the issue with changing the admin password. But if your still having issues let me know.

DarrenM

[d4rr3ll]

Hi Darren,

I've still had a response to my support ticket unfortunately.

The firmware update screen just gives me the 'Start Download' option, but clicking on the button does nothing.  Also I have no option to change the admin password because the boxes are not there.  I have attached some screenshots so you get the idea.

Regards

Darrell

[DarrenM]

Hello D4rr3ll

I have sent you a PM about your case

DarrenM