Netgear LBR20 Prime video and website problmes

[LloydG]

Evening all.
Has anyone experienced any problems streaming Amazon Prime with this router , it seems the only device that I don't have problems with is a roku. I'm also having issues just loading webpages on PC and mobile getting timeouts and dns errors? I'm using Vodafone in the UK, but I don't think the problem relates to the network as I've used other mobile routers in the past. Any help would be appreciated

[Blanca_O]

Hi @LloydG

Welcome to NETGEAR Community!

We wanted to check if you still experience the issue.

What is the firmware version? 

Have you tried factory resetting the unit? 

Regards,
Blanca
Community Team

[energie]

It seems you are experiencing the same error as described here:

• https://community.netgear.com/t5/Orbi-AX/Intermittent-DNS-Errors-and-WiFi-Issues/td-p/1950768/jump-t...

There is an issue with the DNS server / firmware. As a user you cannot fix this. Only thing that is available are workaround that bypass the Orbi's DNS Server / firmware. Only Netgear can fix the actual problem. 

Netgear should fix the DNS server / firmware.