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cuse165's avatar
cuse165
Aspirant
Feb 13, 2020
Solved

NETGEAR Armor

I am having issues with Netgear Armor. Webpages not loading to not being able to access the website if you lost your phone. So my question is any support from Netgear or do I contact Bitdefender Support? Has anyone used this services is it junk or new they don't know what they are doing yet? Thanks for the help

  • Christian_R's avatar
    Christian_R
    Feb 21, 2020

    Hello cuse165, 

     

    When you get a chance, may you visit armor.netgear.com again and let us know if you're still experiencing the same issue. 


    Thanks!

    Christian 

18 Replies

  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Feb 14, 2020

    Hi cuse165, 

     

    I'd like to hear more about what you're experiencing. Would you mind providing the steps you did so I can try to replicate it on my end. May you also provide the following info:

     

    Product Model:

    Firmware version: 

    Currently on Armor Trial: (Yes/No)

     

    Thanks,

    Christian 

  • cuse165's avatar
    cuse165
    Aspirant
    Feb 14, 2020

    I logged in to my router is just went to Netgear Armor and tried to launch the Netgear Armor Dashboard. After I click on launch Netgear Armor it checks my routers then it loads another page it that's where it stops. The browser it's self is not trying to load its the Web page it's self. The circles just keeps on spinning. I have some photos to try to make it easier. One is inside my router where I launch the Netgear Armor Dashboard and one is the stuck page. You can also use this link https://armor.netgear.com/

    Model Number R6700v3
    Firmware V 1.0.4.84_10.0.58
    Trial Netgear Armor Yes
     

    • Christian_R's avatar
      Christian_R
      NETGEAR Employee Retired
      Feb 14, 2020

      Hi cuse165, 

       

      Thanks! Appreciate you taking the time to provide a screenshot and video. I've noticed that you're attempting to access the website using a mobile device. When you get a chance, may you attempt to access armor.netgear.com from a laptop/computer and letting me know how that turns out. 


      Thanks,

      Christian 

      • cuse165's avatar
        cuse165
        Aspirant
        Feb 14, 2020
        Something no change. Tried more then one Browser