Orbi parental controls

[Emmylou083]

I get an error when trying to toggle off ore tal controls (unable to toggle state SPC-DISABLE-FAIL) and also when I attempt to add a device to a profile.

I want SPC on but was trying to troubleshoot usage and history tracking not working either.

I cannot delete devices as well, but only on some of them.

I have the most recent firmware version on my RBR50 and attached satellite.

[FURRYe38]

What Firmware version is currently loaded?

Has a factory reset and setup from scratch been performed since last FW update?

[Emmylou083]

Firmware version: V2.7.3.22

Does a factory reset unwind all of the firmware updates?  I had to do several manual updates to get to recent firmware versions, so just curious.  I have not performed a factory reset since all of those updates several months ago.

[FURRYe38]

No. Just clears out configurations and any lingering old FW code. 

[Emmylou083]

ok perfect, thanks! I'll have to find some downtime for everyone (any myself with WFH) to give that a try.  

[FURRYe38]

Let us know how it goes...

[Emmylou083]

So I did this and it worked fine. Parental controls have worked again for about a month and have now stopped working. I haven’t done any firmware updates and there are no news one currently either. Why does this keep happening?

[Blanca_O]

Hi Emmylou083, 

Have you tried to turn off and on the router? 

Please describe the issue you are facing using Smart Parental Control. 

Is there any error message? 

We suggest to submit an instabug report. Here's a reference:

https://community.netgear.com/t5/Orbi-App/How-to-report-a-bug-on-the-Orbi-App/td-p/2140980

Regards,
Blanca
Community Team

[kcraven]

I also am having this issue, except I now no longer have the ability for most devices to connect to the router. I am unable to disable Smart Parental Controls. When I attempt to DISABLE it, I get error: SPC-DISABLE-FAIL. I have tried to restart my router and am on the most recent firmware.

[FURRYe38]

What Orbi model do you have? 

What FW version is loaded on the Orbi system? 

Try a factory reset and setup from scratch with out enabling SPC? 

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@kcraven wrote:

I also am having this issue, except I now no longer have the ability for most devices to connect to the router. I am unable to disable Smart Parental Controls. When I attempt to DISABLE it, I get error: SPC-DISABLE-FAIL. I have tried to restart my router and am on the most recent firmware.

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