Orbi WiFi 7 RBE973
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RBR750

BrooklynBoy7886
Aspirant

RBR750

Anyone else hwve issues with no being able to turn off wifi to select devices under the Device Manager with the Orbi app? I used to be able to set time limits, turn off wifi, etc to specific devices. Netgear/Orbi suppport doesn't seem to understand the issue. I've reset the router, unistalled the app, etc. I even have a subscription to the Smart Parent Controls, and it still doesn't work. Any thoughts?

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FURRYe38
Guru

Re: RBR750

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

 

What mobile platform are you using? Apple or Android? 

What version of the Orbi app are you using? 

 

Be sure to disable any MAC Address randomizers on phones and pads while at home:
https://community.netgear.com/t5/Orbi-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/222...

 

Be sure to look for the pause button on the device tile to stop internet access. Pause symbol with a round circle around the symbol. 

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