Still having trouble setting bedtime in parental control
What am I doing wrong trying to set bedtime limits for devices on our Orbi?
• I have defined a profile.
• I have added a desktop device to the profile.
• I have created two bedtime settings:
Sun Tue Thu, bedtime is defined as 10:30 PM - 7;15 AM
Mon, Wed, Fri, Sat bedtime is defined at 11:00 PM - 9:00 AM.
• It's 11:32 PM, and the device is still accessing the internet.
• I suspected that maybe there was a problem with daylight savings time confusing the system. I've gone to the Admin screen and confirmed that the router thinks the time is 23:32:03.
How can a device override the settings for the router?
I have the Omni app running on my iPhone and on my iPad, but the settings are the same. Could that be contributing to the problem?
What am I doing wrong trying to set bedtime limits for devices on our Orbi?
• I have defined a profile.
• I have added a desktop device to the profile.
• I have created two bedtime settings:
Sun Tue Thu, bedtime is defined as 10:30 PM - 7;15 AM
Mon, Wed, Fri, Sat bedtime is defined at 11:00 PM - 9:00 AM.
• It's 11:32 PM, and the device is still accessing the internet.
• I suspected that maybe there was a problem with daylight savings time confusing the system. I've gone to the Admin screen and confirmed that the router thinks the time is 23:32:03.
How can a device override the settings for the router?
I have the Omni app running on my iPhone and on my iPad, but the settings are the same. Could that be contributing to the problem?
Re: Still having trouble setting bedtime in parental control
It depends what you call progress.
Before my Smart Parental Controls trial expired, I talked with Support several times. I spent about two and a half hours chatting with them on three occasions to help do troubleshooting. Support finally confirmed that there's a problem with the current firmware and with the current version of the SPC app that does not work with ethernet-connected devices. It was undetermined whether it worked with an earlier version of the firmware or if this is a new problem
Support had me submit a bug report about a month ago. But now the bug is in a black hole. There seems to be no way to discover if anyone is working to resolve it or not. One of the support people told me that I could get it escalated if I pay $120, which feels like extortion to me.
