After updating the firmware with the automatic procedure to version 6.6.1, I access data from PCs, wishing I access via SSH but can not access most of the admin page.The problem seems to be the apache2 server error.Solutions?

Well you could try updating the apps using apt-get If you can access the data, I would backup that first. You may wish to backup your data, do a factory default (wipes all data, settings, everything) and restore your data from backup.

You'll need to provide more information than that? What apache server error? Did you try logging in using https i.e. to https://ip.address.of.nas/admin Which services are you running? Which apps do you have installed?

No, with https://ip.address.of.nas/admin de Nas not respondig.I do not remember all activated services, but everything worked before the upgrade. Apache2 server respondig at #systemctl status apache2 whit:"● apache2.service - The Apache HTTP ServerLoaded: loaded (/lib/systemd/system/apache2.service; enabled; vendor preset:enabled)Drop-In: /lib/systemd/system/apache2.service.d└─forking.confActive: failed (Result: exit-code) since Sat 2017-02-04 13:04:12 CET; 24h agoprocess: 13828 ExecStart=/usr/sbin/apache2 $OPTIONS -k start (code=exited, status=1/FAILURE)Process: 13758 ExecStartPre=/frontview/bin/fvapps (code=exited, status=0/SUCCESS)Feb 04 13:04:12 CattiviksNas systemd[1]: Starting The Apache HTTP Server...Feb 04 13:04:12 CattiviksNas apache2[13828]: apache2: Syntax error on line 140 of /etc/apache2/apache2.conf: Syntax error on line 1 of /etc/apache2/mods-enabled/auth_token.load: Cannot load /usr/lib/apache2/modules/mod_auth_token.so into server: /usr/lib/apache2/modules/mod_auth_token.so: undefined symbol: ap_log_rerrorFeb 04 13:04:12 CattiviksNas systemd[1]: apache2.service: Control process exited, code=exited status=1Feb 04 13:04:12 CattiviksNas systemd[1]: Failed to start The Apache HTTPServer.Feb 04 13:04:12 CattiviksNas systemd[1]: apache2.service: Unit entered failed state.Feb 04 13:04:12 CattiviksNas systemd[1]: apache2.service: Triggering OnFailure=dependencies.Feb 04 13:04:12 CattiviksNas systemd[1]: apache2.service: Failed with result 'exit-code'." I have this apps: phpr6smbplussurveillance

hello,I have exactly the same behavior after the upgrade to 6.6.1.Hardware : Netgear RN102 / OS 6.6.1 what I did after having this error "/usr/lib/apache2/modules/mod_auth_token.so: undefined symbol: ap_log_rerror" :apt-get autoremove => it removed apache2 package.apt-get update / upgrade Feb 05 15:31:52 nasalain rpc.mountd[3077]: Version 1.2.8 startingFeb 05 15:31:52 nasalain systemd[1]: apache2-safe.service: Failed with result 'exit-code'.Feb 05 15:31:52 nasalain systemd[1]: apache2-safe.service: Unit entered failed state.Feb 05 15:31:52 nasalain systemd[1]: Failed to start The Apache HTTP Server (Safe Mode).Feb 05 15:31:52 nasalain systemd[1]: apache2-safe.service: Control process exited, code=exited status=1Feb 05 15:31:52 nasalain apache2[3029]: apache2: Syntax error on line 25 of /etc/frontview/apache/safe-mode.conf: Syntax error on line 14 of /etc/frontview/apache/fv-admin.conf: Syntax error on line 1 of /etc/frontview/apache/Admin_Auth.conf: Syntax error on line 2 of /etc/frontview/apache/Auth.conf: Cannot load /usr/lib/apache2/modules/mod_privsep.sointo server: /usr/lib/apache2/modules/mod_privsep.so: cannot open shared object file: No such file or directory root@nasalain:~# ls -l /usr/lib/apache2/modules/mod_privsep.sols: cannot access /usr/lib/apache2/modules/mod_privsep.so: No such file or directoryps -ef |grep httpdaemon 3177 1 0 15:31 ? 00:00:00 /usr/sbin/upnphttpdroot 3267 3264 0 15:35 ? 00:00:00 /usr/lib/apt/methods/httproot 3268 3264 0 15:35 ? 00:00:00 /usr/lib/apt/methods/httproot 3269 3264 0 15:35 ? 00:00:00 /usr/lib/apt/methods/httproot 3270 3264 0 15:35 ? 00:00:00 /usr/lib/apt/methods/http root@nasalain:~# netstat -na |egrep '80|443'udp6 0 0 :::34430 :::*unix 2 [ ] DGRAM 6280 /var/lib/samba/private/msg.sock/2133unix 3 [ ] STREAM CONNECTED 4806unix 3 [ ] STREAM CONNECTED 4807 /run/systemd/journal/stdout Conclusion : nothing is listening on 80 neither 443 If someone has a working web interface on a RN102, could you tell me if the module mod_privsep.so exists ? thanks for your help

I had that issue solved by the support!In 10 minutes the issue was solved!

Cannot Access Admin Page ReadyNas 102 before Update firmware at 6.6.1

17 Replies

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mdgm-ntgr
NETGEAR Employee Retired
Feb 05, 2017
You'll need to provide more information than that?

What apache server error?

Did you try logging in using https i.e. to https://ip.address.of.nas/admin

Which services are you running?

Which apps do you have installed?
- dadoz_ts
  Aspirant
  Feb 05, 2017
  No, with https://ip.address.of.nas/admin de Nas not respondig.
  I do not remember all activated services, but everything worked before the upgrade.
  
  Apache2 server respondig at #systemctl status apache2 whit:
  "● apache2.service - The Apache HTTP Server
  Loaded: loaded (/lib/systemd/system/apache2.service; enabled; vendor preset:enabled)
  Drop-In: /lib/systemd/system/apache2.service.d
  └─forking.conf
  Active: failed (Result: exit-code) since Sat 2017-02-04 13:04:12 CET; 24h ago
  process: 13828 ExecStart=/usr/sbin/apache2 $OPTIONS -k start (code=exited, status=1/FAILURE)
  Process: 13758 ExecStartPre=/frontview/bin/fvapps (code=exited, status=0/SUCCESS)
  Feb 04 13:04:12 CattiviksNas systemd[1]: Starting The Apache HTTP Server...
  Feb 04 13:04:12 CattiviksNas apache2[13828]: apache2: Syntax error on line 140 o
  f /etc/apache2/apache2.conf: Syntax error on line 1 of /etc/apache2/mods-enabled
  /auth_token.load: Cannot load /usr/lib/apache2/modules/mod_auth_token.so into se
  rver: /usr/lib/apache2/modules/mod_auth_token.so: undefined symbol: ap_log_rerro
  r
  Feb 04 13:04:12 CattiviksNas systemd[1]: apache2.service: Control proces
  s exited, code=exited status=1
  Feb 04 13:04:12 CattiviksNas systemd[1]: Failed to start The Apache HTTP
  Server.
  Feb 04 13:04:12 CattiviksNas systemd[1]: apache2.service: Unit entered f
  ailed state.
  Feb 04 13:04:12 CattiviksNas systemd[1]: apache2.service: Triggering OnFailure=
  dependencies.
  Feb 04 13:04:12 CattiviksNas systemd[1]: apache2.service: Failed with re
  sult 'exit-code'."
  
  I have this apps:
  phpr6
  smbplus
  surveillance
  - jlighty
    Aspirant
    Feb 05, 2017
    hello,
    I have exactly the same behavior after the upgrade to 6.6.1.
    Hardware : Netgear RN102 / OS 6.6.1
    
    what I did after having this error "/usr/lib/apache2/modules/mod_auth_token.so: undefined symbol: ap_log_rerror" :
    apt-get autoremove => it removed apache2 package.
    apt-get update / upgrade
    
    Feb 05 15:31:52 nasalain rpc.mountd[3077]: Version 1.2.8 starting
    Feb 05 15:31:52 nasalain systemd[1]: apache2-safe.service: Failed with result 'exit-code'.
    Feb 05 15:31:52 nasalain systemd[1]: apache2-safe.service: Unit entered failed state.
    Feb 05 15:31:52 nasalain systemd[1]: Failed to start The Apache HTTP Server (Safe Mode).
    Feb 05 15:31:52 nasalain systemd[1]: apache2-safe.service: Control process exited, code=exited status=1
    Feb 05 15:31:52 nasalain apache2[3029]: apache2: Syntax error on line 25 of /etc/frontview/apache/safe-mode.
    conf: Syntax error on line 14 of /etc/frontview/apache/fv-admin.conf: Syntax error on line 1 of /etc/frontview/apache/Admin_Auth.conf: Syntax error on line 2 of /etc/frontview/apache/Auth.conf: Cannot load /usr/lib/apache2/modules/mod_privsep.so
    into server: /usr/lib/apache2/modules/mod_privsep.so: cannot open shared object file: No such file or directory
    
    root@nasalain:~# ls -l /usr/lib/apache2/modules/mod_privsep.so
    ls: cannot access /usr/lib/apache2/modules/mod_privsep.so: No such file or directory
    ps -ef |grep http
    daemon    3177     1 0 15:31 ?        00:00:00 /usr/sbin/upnphttpd
    root      3267 3264 0 15:35 ?        00:00:00 /usr/lib/apt/methods/http
    root      3268 3264 0 15:35 ?        00:00:00 /usr/lib/apt/methods/http
    root      3269 3264 0 15:35 ?        00:00:00 /usr/lib/apt/methods/http
    root      3270 3264 0 15:35 ?        00:00:00 /usr/lib/apt/methods/http
    
    root@nasalain:~# netstat -na |egrep '80|443'
    udp6       0      0 :::34430 :::*
    unix 2      [ ]         DGRAM                    6280 /var/lib/samba/private/msg.sock/2133
    unix 3      [ ]         STREAM     CONNECTED     4806
    unix 3      [ ]         STREAM     CONNECTED     4807 /run/systemd/journal/stdout
    
    Conclusion : nothing is listening on 80 neither 443
    
    If someone has a working web interface on a RN102, could you tell me if the module mod_privsep.so exists ?
    
    thanks for your help