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Forum Discussion
Failure of Netgear Technical Support
I am having problems connecting a NAS424 to an Eaton UPS 5P. I have raised this with Netgear support, and I have a running support case: 30039834. It's reached level 3. But now I can't reply to my ca...
The new case number 00296105 is the one to use going forward. It's the same case just a new number for it.
The case is attached to the same email you use for the community.
If you can PM us the details of the old account and the new account we can pass on the account merge request. Do you use just this account on the community or the other account as well?
You can also email us the logs from your system if you like (see the Sending Logs link in my sig).
Thanks, that all seems very helpful. I'll see if I can manage all those actions. I am making full use of MyNetgear to support the ReadyCloud aspect of the NAS OS6 which is extremely useful.
Give a a day or so!
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