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Forum Discussion
Failure of Netgear Technical Support
I am having problems connecting a NAS424 to an Eaton UPS 5P. I have raised this with Netgear support, and I have a running support case: 30039834. It's reached level 3. But now I can't reply to my ca...
What problem are you having with the Eaton? I have a 5P 1500 attached to my RN516 via USB and it works fine.
It simply won't connect. I select the Eaton UPS system offerrings in UPS options (either option: managed/unmanaged) and it always returns an error.
I can connect to a 4G UPS apparently (or in fact, one or two of the other options), the NAS sees the UPS, identifies the correct type and name, even serial number, but this is bogus. The UPS doesn't/cannot signal mains power failure to the NAS. So the NAS can see the UPS, but they're not linking properly.
Anyway, tomorrow, I might be able to re-connect with my support theme and get this resolved. This was all so simple with a ProPioneer!
I raised this thread simply because I had completely run out of options for contacting Netgear in the UK.
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