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Swurre's avatar
Swurre
Aspirant
May 08, 2017
Solved

Firmware update, stuck at "Booting... Update FW"

I got a update reminder that 6.7.1 was available so i updated from 6.6.1. and the NAS restarted, but it´s been stuck at "Booting... Updating FW" for over 12 hours now, i have tried OS reinstall from de meny but stops in the same place :(

 

Please help!!

20 Replies

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  • I am in the same state - 6.6.1 to 6.7.1, but just over an hour. I am afraid I applied it to three systems at the same time, luckily they are my replication target units.  Units are rr3312.

    I cannot ping any of the units.

    Help!!!!.

    Thanks TommyBB


  • Swurre wrote:

    I got a update reminder that 6.7.1 was available so i updated from 6.6.1. and the NAS restarted, but it´s been stuck at "Booting... Updating FW" for over 12 hours now, i have tried OS reinstall from de meny but stops in the same place :(

     

    Please help!!


     

    What apps/services do you have running?

     

    I manually updated from 6.6.1 to 6.7.1 a few days ago, and I have not discovered any issues yet.

     

    • Swurre's avatar
      Swurre
      Aspirant

      I can´t get into the admin page at the moment... can´t change anything.

       

      My RN104 did not get the update, only the RN214.

       

      / Michael Swärdh

      Sweden - ReadyNAS 214- 4 X 4 TB WD Red

    • Swurre's avatar
      Swurre
      Aspirant

      I think i have the same services on the RN214 as on the RN104:

      SMB

      AFP

      ReadyDLNA

      UPnP

      HTTP

      HTTPS

      Antivirus

       

      I´m absolutely NOT an expert, so if i don´t need any of them just tell me, but as i said, hard du access the admin page atm.

  • Firmware "upgrade" has killed mine too, seem to have lost the ethernet (tried both ports).  Don't have time for this tonight, I'll have to have a look later in the week.  Thanks Netgear. :(

  • Good Morning, After letting my system rest all night, I attempted a graceful power down. I pressed the button and the power light went off.

    I pressed it again, and the power light blinked. After about 5 - 10 minutes, the power light stayed on, and I am accessing my Admin page with the 6.7.1 firmware displayed. It appears my systems are OK.  The apps the I have running are:

    SMB, AFP, UPnP, HTTP, HTTPS. I am using them as replicated storage for Body cam videos. I do not recall the power down as part of the procedure, but it worked. I did not unplug them, just used the power button. This is a readyNAS3312 with 12 - 8TB disks

  • I shut it down and left it about ten minutes without power, when I booted back up it was, thankfully, ok.
    • Swurre's avatar
      Swurre
      Aspirant

      Congrats... I still have the same problem, have tried to restart, power down wait for 10 min then restart but stops att Booting... Updating FW everytime :(

       

      I can´t power down with the powerbutton, nothing happens when i press it once, twice or a 100 times, so i need to pull the powercord to shutdown the NAS. 

       

       

      • mdgm-ntgr's avatar
        mdgm-ntgr
        NETGEAR Employee Retired

        USB Boot Recovery is rarely the solution to a problem.

         

        I'd think a fairly full 4GB root volume would be much more likely.

  • Sounds like maybe the file is corrupt - it might be worth downloading fresh to a USB stick and booting the NAS off that - not sure exactly how but you should be able to find the instructions somewhere on this site...
    • jak0lantash's avatar
      jak0lantash
      Mentor

      Jambutty wrote:
      Sounds like maybe the file is corrupt - it might be worth downloading fresh to a USB stick and booting the NAS off that - not sure exactly how but you should be able to find the instructions somewhere on this site...

      I think the confusion is that people think the USB Boot Recovery is the same as booting a PC from an Ubuntu live stick. It really isn't.

      USB Boot Recovery is to overwrite the content of the Flash card in the NAS.

      When performing a Factory Default, a ReadyNAS extract the content of the Flash on the disks.

      When booting, a ReadyNAS access the system and the settings that are stored on the disks.

      So if your ReadyNAS is stuck in Booting, the issue is on the system stored on the drives, not the content of the Flash...

      • Swurre's avatar
        Swurre
        Aspirant

        RAIDar just say Updating and the software say 6.7.1

         

        But i never goes back from updating.

         

        Yes i can PING the NAS.

         

         

    • mdgm-ntgr's avatar
      mdgm-ntgr
      NETGEAR Employee Retired

      All of your disks have ATA errors:

      Device Model:     WDC WD40EFRX-68WT0N0
      Serial Number:    
        5 Reallocated_Sector_Ct   0x0033   200   200   140    Pre-fail  Always       -       0
        9 Power_On_Hours          0x0032   064   064   000    Old_age   Always       -       26668
      197 Current_Pending_Sector  0x0032   200   200   000    Old_age   Always       -       0
      198 Offline_Uncorrectable   0x0030   100   253   000    Old_age   Offline      -       0
      ATA Error Count: 259 (device log contains only the most recent five errors)
      Device Model:     WDC WD40EFRX-68WT0N0
      Serial Number:    
        5 Reallocated_Sector_Ct   0x0033   200   200   140    Pre-fail  Always       -       0
        9 Power_On_Hours          0x0032   064   064   000    Old_age   Always       -       26664
      197 Current_Pending_Sector  0x0032   200   200   000    Old_age   Always       -       0
      198 Offline_Uncorrectable   0x0030   100   253   000    Old_age   Offline      -       0
      ATA Error Count: 76 (device log contains only the most recent five errors)
      Device Model:     WDC WD40EFRX-68WT0N0
      Serial Number:    
        5 Reallocated_Sector_Ct   0x0033   200   200   140    Pre-fail  Always       -       0
        9 Power_On_Hours          0x0032   094   094   000    Old_age   Always       -       4706
      197 Current_Pending_Sector  0x0032   200   200   000    Old_age   Always       -       0
      198 Offline_Uncorrectable   0x0030   100   253   000    Old_age   Offline      -       0
      ATA Error Count: 158 (device log contains only the most recent five errors)
      Device Model:     WDC WD40EFRX-68WT0N0
      Serial Number:    
        5 Reallocated_Sector_Ct   0x0033   200   200   140    Pre-fail  Always       -       0
        9 Power_On_Hours          0x0032   064   064   000    Old_age   Always       -       26281
      197 Current_Pending_Sector  0x0032   200   200   000    Old_age   Always       -       0
      198 Offline_Uncorrectable   0x0030   100   253   000    Old_age   Offline      -       0
      ATA Error Count: 149 (device log contains only the most recent five errors)

      Though these counts last increased in February.

      • Swurre's avatar
        Swurre
        Aspirant

        The NAS works perfect now.