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Forum Discussion
Netgear ReadyNAS 524X CPU running alarmingly hot
Summary: I purchased a Netgear ReadyNAS 524X (FW is current: 6.10.1, no betas) late August/early September of this year (2019), had to go out of town, so didn't even take it out of the box until I'd ...
OK...I've been on with support since...about 11am today (!).
Reran every single test I've been running, and gave them loads of screenshots.
They gave me a link to new FW, I manually updated it, and still running at temps which are in the 70s (Celsius). Of course, it isn't truly quiescent now, as I flashed the FW & did a factory reset (I'm getting rather experienced at those with this device...) as it is syncing et al, however...I'm still kinda skeeved at having a NAS where the *idle* CPU temp (it *never* gets below the low 40s, C, even in a cool area, plenty of space, an extra fan blowing ON the unit, and the front door open, internal fan on highest setting) is actually higher than the highest temp on any other device I have, workstation or other.
They don't want to RMA it, saying (edited solely for brevity):
"I was inquiring this with Level 3 support. After telling the 70C CPU temperature it seems normal to them" & "That is what I've been told when my senior tech messaged one of our L3 support to inquire your issue."
(The second part was a response to when I asked, "Really? 70 Degrees Celsius?").
I am...regretting my purchase, and if I hadn't had to go out of town (leaving the unit in the original box, untouched in the living room, until my return), I'd have just returned it to Amazon by this point >:/
To be clear...
Having dealt with Annoying Clients (and knowing all too well the *tremendous* PITA which helpdesk/TT stuff can be, as one so often has belligerent idiots to deal with...my frustrations aside, I did my best to be polite and patient.
And, that said, those I dealt with were nothing but polite and as helpful as they could be, and I'm not saying they were anything but gracious; just...ultimately unhelpful.
I'm very disappointed, as over the years, I've had remarkably few issues with Netgear & their products; given the sheer volume of their products I've dealt with, a mere couple of issues is *really* trivial.
As a private person, not acting under the aegis of a large organization, however...this has not left the best taste in my mouth. Much as I'd have preferred a solution, even just RMAing it at this point would be fine.
Whether this is satisfactorily resolved remains to be seen, ultimately, and that will dictate further business dealings with them for me, at least when it comes to their storage devices.
*shrug*
/endrant
70's C doesn't strike me as an unsafe or unheard of temperature for a later generation intel CPU under full load. It's listed as a 25W part on intel's site, so it may be a little high, but I'm not surprised by it. The D-1500 series datasheet available from Intel recommends setting a "hot trip point" to 108C and the "catastrophic trip point" to 120C, so I think they're operating well within the thermal threshold of the CPU. Per the datasheet, the D-1500 series has built in thermal throttling as well - phase one of which doesn't activate until 108C.
ctechs wrote:70's C doesn't strike me as an unsafe or unheard of temperature for a later generation intel CPU under full load. It's listed as a 25W part on intel's site, so it may be a little high, but I'm not surprised by it. The D-1500 series datasheet available from Intel recommends setting a "hot trip point" to 108C and the "catastrophic trip point" to 120C, so I think they're operating well within the thermal threshold of the CPU. Per the datasheet, the D-1500 series has built in thermal throttling as well - phase one of which doesn't activate until 108C.
See, that's the sort of thing which, had it been supplied much earlier on (and I'd searched, somehow missing that precise one: I now have a PDF of it) would have been *awfully* nice to have had closer to the start of things; not even counting the wasted days, it could have saved me about 3.5 hours today if that had been presented *up front*, versus a few hours in.
Also worth noting is -- during the more extensive & repetitive troubleshooting I performed during the hours I was dealing with Netgear's tech support -- it wasn't difficult to get it up into the 60s/70s centigrade with little load. Heavens forbid if I were to:
-Remove the extra fans which I moved into an already chilly room & which I directed on the device (which isn't a permanent solution in any event);
-Had some manner of failure where the ambient temps went *above* the 68-72F which is what this room is kept at;
-Be dumb enough to close the front door of the unit (!)
-Set the internal fan to anything but the highest RPM
...etcetera. It's a combination of factors permitting me to get it down to the 40s *while idle*, as I think I've noted here before.
Also, not sure if the new FW they gave me (6.10.2) has anything to do with some other problems I had, though for the first time, it booted me out of the admin page (twice) and then locked the admin account (even with the default PW "password"...which I reset...twice...).
That bit of malperformance was new and unexpected, as prior to engaging support, I'd already gone a number of rounds doing factory defaults/resets, and wasn't expecting that (another reason I eschew the use of beta FWs for any device which I want to be stable).
I just wanted a NAS which would be reliable, under (what I see as entirely) reasonable environmental conditions -- not like it's in a ventless heated room or the like); I...don't think that's such a *huge* ask, really.
Apologies If I seem curt: I'm just irritated over the entire situation, as I not only wasted *more* time today, it not only didn't solve anything -- it seems to have worsened it (though I won't know the full extent until after the drives are re-synced, and ready to be tested _yet again_).
Though, yes, obviously, an RMA seems out of the question, as it hasn't got to the point where the CPU has burned itself up...yet.
I...guess I could force the issue by closing the front door, and setting it up in a room which wasn't climate-controlled; leaving it in a room (on a UPS, no worries) which reached such appalling temps as 76-78 F, and I feel fairly certain it'd fry...though I'm pulling my HCL-approved drives out first, *that's* for sure...
Anyway, thanks for your input. It doesn't fall on deaf ears/blind eyes, and again: apologies if I seem short. It's been a very long day for me, this has been an ongoing issue, and spending hours circling the Tier One drain today did *not* help my mood.
Take care (and hopefully no offense),
~J
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