That is on the same client via the same wifi connection?
People sometimes turn up here with the same problem but they are using the browser in a wired PC and the iThing app on a wifi device.
That is why I asked the question.
As ever, it helps to provide as much detail as possible when you are trying to troubleshoot something like this. In that way you don't get people like me asking daft questions, especially when someone jumps in on the tail of a long running conversation that has covered so much ground..
What is odd is that there seems to be a short window when the router reboots that allows the app to connect, it does connect but it is not functional at all. If you log out and back in it goes back to the unable to find router error.
What is odd is that there seems to be a short window when the router reboots that allows the app to connect, it does connect but it is not functional at all. If you log out and back in it goes back to the unable to find router error.
Exactly. Mine is doing the same thing. I can reboot the router and the app works perfectly until I logout of the app. Then it is back to the same error that the router is busy or won't accept password. And yes, I have no problems accessing through my browser on my tablet or phone (non-wired). This is definitely a software glitch with the latest firmware from Netgear.
I am frustrated as well. I bought the R8000 to improve wifi connectivity and allow me to monitor/control my kid's activity. I loved the control when the app worked. When will it be fixed, Netgear??
We currently do not have an ETA on the fix. Rest assured, the issue is being worked on by engineering to isolate the cause and provide an update and fix as soon as possible.
We are currently investigating the issue. We will provide an update once available.
Regards,
Dexter
Community Team
Can we PLEASE get an answer on this issue? I've seen dozens of this same post adn everytime its the same canned response and questions. Seriously Netgear if you dont have a programmer that can resolve this issue in 6+ months then maybe it's time to hire one that can.
The old PC version worked great, the new one is garbage. The old Android and iOS apps worked fine, the new ones are garbage.
Stop quizzing the users when we ask questions as if you've never heard of these problems before, you know there is a problem you cant type in Netgear Genie without seeing 20 of these same posts, fix your trash and quick.. or many of us will gladly purchase a brand that can make a router and software that isnt total trash.
Update to my problems with the app... My router was recently struck by lightning and stopped working. I had to buy a new one, same model, and suddenly the app is working with the new router. The first one was purchased in Jan. The second one was purchased about a week ago. Maybe there needs to be a firmware update to older models to sync to the new app. I was never able to update the firmware on my old router.
I just installed r8000. I am connectted to the wifi but can't login to the router via genie app. It also won't let me login remotely. I deleted the app and reinstalled. Same issue still occurs.
By the way, you have joined in on an older discussion so there's a chance that the official support team will be too busy following new stuff to find your message. It is usually better to start your own fresh discussion if you want their attention.
I'm experiencing the same - unable to login to R8000 from Genie App on my PC; however, I can login using Genie app on my iPhone. Curiously, when I click on the router IP link from the network map in Genie (on my PC where I cannot sign in), I'm taken right to the browser-based R8000 login page -- where I can login and access / change features.
I'm experiencing the same - unable to login to R8000 from Genie App on my PC; however, I can login using Genie app on my iPhone. Curiously, when I click on the router IP link from the network map in Genie (on my PC where I cannot sign in), I'm taken right to the browser-based R8000 login page -- where I can login and access / change features.
There is something wrong with the way that Netgear handles these things.
The usual logins don't work for some of us, only the IP address. Likewise the desktop genie only works if you use the IP address.
Try to login and you get some nonsense message about having to connect to your wifi network – I'm already hard wired.
The access regime is just bust and Netgear does not know how to fix it. Maybe they should recruit some rocket scientists.
I am having the same exact issue. I can log in via web browser, however, I cannot log in with the iPhone / iPad app or the PC app. Rebooting the router helps, but if I try to log in again say 24 hours later, I am back to square one. I get Login Failed. genie Cloud server connection time out. Try again. I also have seen the message stating "NETGEAR router was not found or is no supported. Make sure that your mobile device is not connected to the router's guest network and that IPv6 is not enabled". Is there a fix coming for this? I think this started for me once I downloaded the newest firmware.
I'm using the latest firmware update for my R8000; I hate to have to do a factory reset -- essentially wiping out out all my network names, passwords and other settings -- especially if that is not assured to resolve the issue. Are you suggesting a factory reset is the solution?
I hate to have to do a factory reset -- essentially wiping out out all my network names, passwords and other settings -- especially if that is not assured to resolve the issue. Are you suggesting a factory reset is the solution?
Sadly, a factory reset is probably essential if you have issues after a firmware flash.The new firmware may have introduced settings that are not compatible with the old configuration.
But there are ways of trying to reduce the hassle.
It isn't always necessary, but if you have problems after a firmware flash, you should reset the thing to factory settings, but you can try to preserve your configuration.
My strategy is to:
save (backup) settings
flash firmware
If that works and you see no problems, great. If not, and something doesn't work,you may have to reset the device to the default settings:
set to factory settings
retrieve settings from backup
If that works and you see no problems, problem fixed! If not:
set to factory settings.
reconfigure everything
If that fails, then I fear that you may have to flash back to earlier firmware. If you do that, you will still have a backup of your old settings that you can restore.
I cant access my router on the genie app either. I can somewhat access it on my computer, however it wants me to recover my router password. It asks me for two secret questions then tells me they are incorrect answers when I know for a fact what the answers are.....really frustrated rn.
@G0rilla_MC72 wrote: I cant access my router on the genie app either. I can somewhat access it on my computer, however it wants me to recover my router password.
The only way to deal with that scenario is probably to reset your router to its factory settings and then to use the default password to get in there.
Then you can reset the password back to something of your choice.
