Cant Login To The Genie App

[UnknownOOOG]

I has worked before on my galaxy s 3 i am using a htc one limited edition with beats audio

[DexterJB]

Hi @UnknownOOOG,

1. Have you tried uninstalling and reinstalling the NETGEAR Genie app?

2. Have you tried logging in using another device (another smartphone, tablet, computer)?

3. Are you getting an error message? If yes, what is the error message?

Regards,

Dexter

Community Team

[sunny_day]

Yes yes yes

[DexterJB]

Hi @sunny_day,

1. What is the model number of your router?

2. What is the firmware version?

3. What is the error message that you are getting?

Regards,

Dexter

Community Team