Orbi WiFi 7 RBE973
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Genie login

larpru
Aspirant

Genie login

I just downloaded the Genie app and am trying to set up parental controls. However, I can't even get logged in. I've put in the username of admin and password of password, as printed on the bottom of the router, but no luck. 

Message 1 of 4
DexterJB
NETGEAR Moderator

Re: Genie login

Hi @larpru,

 

1. What is the operating system of the device that you are trying to use?

2. Please try using another device (iOS, Android, another computer).

3. Please try uninstalling and re-installing the app.

4. What is the model number and firmware version of the device?

 

Regards,

 

Dexter

Community Team

Message 2 of 4
larpru
Aspirant

Re: Genie login

I did get the problem fixed. Closing things down and coming back in took care of the problem. Thanks!

Message 3 of 4
DexterJB
NETGEAR Moderator

Re: Genie login

Hi @larpru,

 

Thank you for the update and confirmation. Glad to know it is working now.

 

Regards,

 

Dexter

Community Team

Message 4 of 4
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