Orbi WiFi 7 RBE973
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MK62 - Satellite not found in Network Map

lamwing8
Follower

MK62 - Satellite not found in Network Map

Trying to setup the home network with the AX1800/MK62 devices. However, the satellite seems disconnected as per the network map from app. It's either showing pink dot next to it or disappearing from the network map.

 

Besides, I have an old R6300v2, can it be used as part of the mesh network?

 

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Christian_R
NETGEAR Employee Retired

Re: MK62 - Satellite not found in Network Map

Hello lamwing8, 

 

If you recently purchased the device I would recommend contacting our support team as newly purchased devices are provided with 90 days of complimentary support. You may open a ticket by registering your device using the link below. 

 

https://www.netgear.com/support/contact.aspx

 

Christian 

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