MR60 router shows "ghost" MS60 satellite

[watkincm1]

Nighthawk app "Network Map" shows 4 satellites attached when there are only 3.

The fourth is highlighted in red and does not exist. I suspect it has retained the address of a previous failed satellite that was replaced but can find no way to delete it.

Any suggestions?  

Also selecting a satellite that really does exist on Network Map shows zero devices attached when there are, in fact, several.

[watkincm1 · Accepted solution]

One of the RECOMMENDATIONS indicated a Factory reset.

This resolved the issue.

Thanks to @FURRYe38 for getting involved.  Couldn't find a way to flag post as "Solved".

[FURRYe38]

What Firmware version is currently loaded?

What mobile device are you using? 

Please post a screen capture of what you see on the NH app...

[watkincm1]

Firmware V 1.1.7.132 (MR60 & 3x MS60)

iPhone 12 iOS 16.1

Network Map screenshot attached

[FURRYe38]

Does the same thing appear on the MRs web page or just the 3 MS? 

[watkincm1]

The web admin site looks fine - all 3 MS60s are there, no ghosts.

When I open web admin for the MS boxes, it shows their attached devices.

The Nighthawk app does not.

[watkincm1 · Accepted solution]

One of the RECOMMENDATIONS indicated a Factory reset.

This resolved the issue.

Thanks to @FURRYe38 for getting involved.  Couldn't find a way to flag post as "Solved".

[FURRYe38]

Glad you got it working. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/24231/How-do-I-back-up-the-router-configuration-settings-on-my-Nighthawk-rout...
Enjoy. 📡