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Oaktownjohnnyg's avatar
Oaktownjohnnyg
Follower
Nov 28, 2017

Netgear Genie update Mac Problem

I am using a Mac laptop running OSX 10.11 and on 11/26 I downloaded the latest Netgear Genie software update. Because of this my laptop no longer completes booting up! I have gone ahead and re-installed my operating system in an attempt to get around this issue but it still does not boot up! All I can surmise is that, because the Netgear Genie configures itself to launch on start up, somehow the latest update hangs up the Mac booting process. Needless to say, this is deeply frustrating that the Genie software is this badly written that it cause this problem.

Any advice would be much appreciated.

Thank you!

 

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1 Reply

  • antinode's avatar
    antinode
    Guru
    Nov 29, 2017

    > [...] on 11/26 I downloaded the latest Netgear Genie software update.

       An actual version number might be more useful than your opinion of
    whatever might be "the latest".  (Especially tomorrow.)

    > Because of this my laptop no longer completes booting up!

       "After" and "because of" are spelled differently for a reason.

    > I have gone ahead and re-installed my operating system in an attempt
    > to get around this issue but it still does not boot up!

       Depending on exactly what "re-installed my operating system" means,
    that would suggest to me that your problem is bigger than some "Netgear
    Genie software update".

    > All I can surmise is [...]

       I can surmise all kinds of other things.  Netgear software may be
    nothing to brag about, but I'd expect to hear more complaints than this
    one if they found such an effective way to cripple a Mac.

       It'd be nice to get more information than "no longer completes
    booting up".  I know approximately nothing about how much stuff the
    "Netgear Genie" installer could mess up, but I might try booting the Mac
    from a macOS installer disc/USB-gizmo, and removing as much Netgear
    stuff as I could find from the macOS disk.

       As I recall, there's some kind of "verbose" option for a Mac start-up
    (Command-V after the chime?).  An interesting message might fly past in
    that mode before the disaster occurs.